Service Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 15.5 - 24.4 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-first mindset","Empathy","Interpersonal communication","Telephone etiquette","Active listening","Multitasking","Data entry","Record-keeping","Fast-paced adaptability"]

Serve as the friendly, knowledgeable point of contact for the Service Department by handling inbound service calls, assisting customers in person and by phone, and supporting service processes before, during, and after repairs. Coordinate appointments, schedule service, send timely written follow-ups, manage repair requests and reminders, and maintain accurate records. Ensure compliance through auditing sublet invoices, loaner logs, and dealer tags while following CarMax EH&S requirements.

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FursaFursa
CarMax
CarMax
1 day ago

Service Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the friendly, knowledgeable point of contact for the Service Department by handling inbound service calls, assisting customers in person and by phone, and supporting service processes before, during, and after repairs. Coordinate appointments, schedule service, send timely written follow-ups, manage repair requests and reminders, and maintain accurate records. Ensure compliance through auditing sublet invoices, loaner logs, and dealer tags while following CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond promptly and professionally to incoming service calls with empathy and a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences.
  • •Schedule service appointments, route inquiries accurately, and deliver timely written follow-ups to the appropriate team members.
  • •Manage repair requests by coordinating appointments, performing reminder calls, and contacting customers when special-order parts arrive.
  • •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags, and follow CarMax Environmental, Health and Safety (EH&S) requirements to keep the work area clean.

Pay and Benefits

Salary: USD 15.5 - 24.4 hourly
Perks:Paid SickPaid LeavePaid Holiday

Key Requirements

  • •Strong interpersonal and communication skills with a proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening abilities.
  • •Ability to execute standardized service processes while maintaining high customer satisfaction scores.
  • •Proficiency in data entry and record-keeping, including intermediate computer skills such as spreadsheets.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Customer-first mindsetEmpathyInterpersonal communicationTelephone etiquetteActive listeningMultitaskingData entryRecord-keepingFast-paced adaptability
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn