Customer Success Manager, Senior Manager - FinTech/ Regulated Markets

Salesforce
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Presentation","Stakeholder management","Technical problem-solving","Collaboration"]

Own a small set of Salesforce Signature accounts as the single point of customer accountability, orchestrating Signature deliverables, renewals, and expansion. Build executive stakeholder relationships across IT and business leaders, guide customers to realize maximum value from their Salesforce investment, and proactively manage risks, high-severity incidents, and quarterly service reviews. Serve as the trusted technical interface with strong collaboration across Sales, Engineering, Product, partners, and ISVs.

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FursaFursa
Salesforce
Salesforce
3 days ago

Customer Success Manager, Senior Manager - FinTech/ Regulated Markets

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own a small set of Salesforce Signature accounts as the single point of customer accountability, orchestrating Signature deliverables, renewals, and expansion. Build executive stakeholder relationships across IT and business leaders, guide customers to realize maximum value from their Salesforce investment, and proactively manage risks, high-severity incidents, and quarterly service reviews. Serve as the trusted technical interface with strong collaboration across Sales, Engineering, Product, partners, and ISVs.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the single point of customer accountability for Signature deliverables, experience, renewals, and expansion.
  • •Cultivate executive stakeholder relationships and help customers achieve business goals and outcomes on the Salesforce platform.
  • •Coordinate completion of the Signature Success services, and provide timely, proactive Salesforce feature guidance.
  • •Advocate for customers during triage and resolution of high-severity cases to drive timely resolution.
  • •Run quarterly reviews, identify trends, and provide tailored release recommendations; coordinate across Sales, Engineering, and Product Management for success and revenue opportunities.

Key Requirements

  • •8+ years of experience in Technical Customer Success, SaaS platform use, project leadership, technology consulting, or technical/solutions architecture.
  • •Exceptional English communication and presentation skills, able to influence at executive and C-level.
  • •Analyze technical concepts and translate business requirements into Salesforce technical features and guidance.
  • •Knowledge of software development process and design methodologies.
  • •Experience leading cross-functional efforts to resolve or disposition customer needs or projects.
Experience:8+ yearsSaaSFintechRegulated markets
Skills:CommunicationPresentationStakeholder managementTechnical problem-solvingCollaboration
Certifications:AdministratorAdvanced AdministratorPlatform App BuilderService Cloud ConsultantSales Cloud Consultant
Languages:English
Tech Stack:SalesforceSales CloudService CloudCRMSignature Success

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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