VP, Global Head of Trust & Safety

Cloudflare
Austin, San Francisco, Washington
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 15+ yearsSkills: ["Leadership","Crisis management","Communication","Collaboration","Consensus-building"]

Lead Cloudflare’s Global Trust & Safety team, setting vision and strategy for handling abuse reports and legal requests for information across a 24/7/365, globally distributed operation. Build and manage a world-class team of investigators and engineers, create and maintain scalable policies and processes, and drive automation with engineers to improve efficiency and fairness. Represent the company externally and partner with Legal, Policy, Security, Communications, Support, Product, and Engineering leaders to strengthen trust in Cloudflare’s network.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
10 hours ago

VP, Global Head of Trust & Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead Cloudflare’s Global Trust & Safety team, setting vision and strategy for handling abuse reports and legal requests for information across a 24/7/365, globally distributed operation. Build and manage a world-class team of investigators and engineers, create and maintain scalable policies and processes, and drive automation with engineers to improve efficiency and fairness. Represent the company externally and partner with Legal, Policy, Security, Communications, Support, Product, and Engineering leaders to strengthen trust in Cloudflare’s network.
Location: Austin, San Francisco, Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead Cloudflare’s Trust & Safety team responsible for processing requests for information and abuse reports via automated systems and manual escalation protocols.
  • •Design and build a trust and safety function for a highly technical company in the age of AI.
  • •Develop and maintain processes and policies for handling legal requests and abuse complaints, ensuring consistent and fair application.
  • •Build and improve automated tools with engineers to increase efficiencies and improve processing.
  • •Liaise with senior leaders and attorneys, and represent the company externally to explain Cloudflare’s approach to Trust and Safety.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

  • •15+ years demonstrating leadership in Trust & Safety, fraud, risk management, threat intelligence, or customer support roles at scale, including policy development for requests for information and abuse complaints.
  • •8+ years experience managing a large team and helping others learn and grow.
  • •Experience working with law enforcement and handling legal requests for customer information.
  • •Deep technical experience understanding how the Internet works and the online service provider ecosystem.
  • •Proven ability to resolve complex, sensitive issues under time pressure, including crisis management, and to use data/analytics for practical insights.
Experience:15+ years
Skills:LeadershipCrisis managementCommunicationCollaborationConsensus-building
Languages:English
Tech Stack:AIAutomation

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn