2 days ago

Customer Care Professional with advanced English and French or German skills - Disputes-

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide exceptional relationship care in a back-office customer care environment by promptly and accurately responding to customer inquiries and dispute-related questions. Use probing questions to identify issues, select and articulate solutions, and recommend tailored offers based on account information. Document account details, nurture customer relationships to drive measurable customer value, and deliver results measured by customer satisfaction, quality, effectiveness, and efficiency.

Location: Buenos Aires

Workplace: Hybrid

Employment Type: Part time

Job Function: Communications, PR & Community

Key Responsibilities

•Respond to customer account inquiries in a fast-paced, structured customer care environment.
•Resolve product or service inquiries by asking probing questions, identifying root causes, and communicating the best solution.
•Evaluate and analyze account information and recommend tailored solutions and relevant membership offers.
•Grow and nurture customer relationships on every interaction to create measurable customer value.
•Document necessary account information and deliver results measured by customer satisfaction, effectiveness, efficiency, and quality.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Parental

Key Requirements

•English is required; advanced French or German is preferred/required by the role.
•High school diploma or equivalent is required; bachelor’s degree preferred.
•Customer service experience with strong listening, relationship building, and written and verbal communication.
•Demonstrated consultative experience with ability to influence; resourceful and solution-oriented.
•Ability to work in a fast-paced, metric-driven environment with multitasking and navigation in a Windows environment.

Education:High School

Skills:ListeningRelationship buildingWritten communicationVerbal communicationProblem-solving

Languages:EnglishFrenchGerman

Tech Stack:Windows

Company Brief

American Express

Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn

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American Express

2 days ago

Customer Care Professional with advanced English and French or German skills - Disputes-

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Buenos Aires

Workplace: Hybrid

Employment Type: Part time

Job Function: Communications, PR & Community

Key Responsibilities

•Respond to customer account inquiries in a fast-paced, structured customer care environment.
•Resolve product or service inquiries by asking probing questions, identifying root causes, and communicating the best solution.
•Evaluate and analyze account information and recommend tailored solutions and relevant membership offers.
•Grow and nurture customer relationships on every interaction to create measurable customer value.
•Document necessary account information and deliver results measured by customer satisfaction, effectiveness, efficiency, and quality.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Parental

Key Requirements

•English is required; advanced French or German is preferred/required by the role.
•High school diploma or equivalent is required; bachelor’s degree preferred.
•Customer service experience with strong listening, relationship building, and written and verbal communication.
•Demonstrated consultative experience with ability to influence; resourceful and solution-oriented.
•Ability to work in a fast-paced, metric-driven environment with multitasking and navigation in a Windows environment.

Education:High School

Skills:ListeningRelationship buildingWritten communicationVerbal communicationProblem-solving

Languages:EnglishFrenchGerman

Tech Stack:Windows

Company Brief

American Express

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn