Technical Support Senior Application Consultant – ERM / Marine

Aveva
Istanbul
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Problem-solving","Presentation","Mentoring","Collaboration"]

Senior Application Consultant in ERM and Marine, leading technical support for AVEVA ERM and AVEVA Marine customers. Responsible for resolving incidents and requests, mentoring junior engineers, coordinating with R&D and Product Portfolio to drive fixes, and ensuring project readiness and knowledge transfer. Based in Türkiye with occasional travel and flexible working hours.

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FursaFursa
Aveva
Aveva
3 months ago

Technical Support Senior Application Consultant – ERM / Marine

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Last checked: 32 days agoStatus: Live

Job Summary

Senior Application Consultant in ERM and Marine, leading technical support for AVEVA ERM and AVEVA Marine customers. Responsible for resolving incidents and requests, mentoring junior engineers, coordinating with R&D and Product Portfolio to drive fixes, and ensuring project readiness and knowledge transfer. Based in Türkiye with occasional travel and flexible working hours.
Location: Istanbul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve support incidents in line with customer and internal KPI requirements, driving cases to a satisfactory conclusion and ensuring customer satisfaction.
  • •Reproduce and verify defects, then liaise with Product Development through the fix cycle to deliver optimal product functionality aligned with end-user needs.
  • •Maintain and expand technical expertise in your primary domain and across other AVEVA product areas to strengthen global support capability.
  • •Occasionally deliver professional, high-quality service to customers, prospects, and internal stakeholders, representing Technical Support effectively.
  • •Partner cross-functionally with teams in Customer Experience and the Commercial organization to support customer success and satisfaction.
Travel: Low travel

Key Requirements

  • •7–12+ years’ experience in ERM and Marine (or similar domain) within technical software services/support, including support and implementation exposure.
  • •Proven ability to produce customer-facing documentation, including technical authoring, process writing, workflow definitions, and clear written outputs.
  • •Strong customer service mindset with excellent problem-solving skills and the ability to drive issues through to resolution.
  • •Effective in dynamic, international teams, managing multiple competing priorities across countries and time zones; self-driven, structured, and able to define and execute procedures while adapting quickly to change.
  • •Native Turkish and fluent English (verbal and written).
Experience:ERMMarineIndustrial software
Skills:Customer serviceProblem-solvingPresentationMentoringCollaboration
Languages:EnglishTurkish
Tech Stack:CONNECTDabaconCloudNetworkRelational database

Company Brief

Aveva
Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 1967
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn