Aveva

1 month ago

Technical Support Senior Application Consultant – ERM / Marine

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior Application Consultant in ERM and Marine, leading technical support for AVEVA ERM and AVEVA Marine customers. Responsible for resolving incidents and requests, mentoring junior engineers, coordinating with R&D and Product Portfolio to drive fixes, and ensuring project readiness and knowledge transfer. Based in Türkiye with occasional travel and flexible working hours.

Location: Istanbul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve support incidents in line with customer and internal KPI requirements, driving cases to a satisfactory conclusion and ensuring customer satisfaction.
•Reproduce and verify defects, then liaise with Product Development through the fix cycle to deliver optimal product functionality aligned with end-user needs.
•Maintain and expand technical expertise in your primary domain and across other AVEVA product areas to strengthen global support capability.
•Occasionally deliver professional, high-quality service to customers, prospects, and internal stakeholders, representing Technical Support effectively.
•Partner cross-functionally with teams in Customer Experience and the Commercial organization to support customer success and satisfaction.

Travel: Low travel

Key Requirements

•7–12+ years’ experience in ERM and Marine (or similar domain) within technical software services/support, including support and implementation exposure.
•Proven ability to produce customer-facing documentation, including technical authoring, process writing, workflow definitions, and clear written outputs.
•Strong customer service mindset with excellent problem-solving skills and the ability to drive issues through to resolution.
•Effective in dynamic, international teams, managing multiple competing priorities across countries and time zones; self-driven, structured, and able to define and execute procedures while adapting quickly to change.
•Native Turkish and fluent English (verbal and written).

Experience:ERMMarineIndustrial software

Skills:Customer serviceProblem-solvingPresentationMentoringCollaboration

Languages:EnglishTurkish

Tech Stack:CONNECTDabaconCloudNetworkRelational database

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

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Aveva

1 month ago

Technical Support Senior Application Consultant – ERM / Marine

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve support incidents in line with customer and internal KPI requirements, driving cases to a satisfactory conclusion and ensuring customer satisfaction.
•Reproduce and verify defects, then liaise with Product Development through the fix cycle to deliver optimal product functionality aligned with end-user needs.
•Maintain and expand technical expertise in your primary domain and across other AVEVA product areas to strengthen global support capability.
•Occasionally deliver professional, high-quality service to customers, prospects, and internal stakeholders, representing Technical Support effectively.
•Partner cross-functionally with teams in Customer Experience and the Commercial organization to support customer success and satisfaction.

Travel: Low travel

Key Requirements

•7–12+ years’ experience in ERM and Marine (or similar domain) within technical software services/support, including support and implementation exposure.
•Proven ability to produce customer-facing documentation, including technical authoring, process writing, workflow definitions, and clear written outputs.
•Strong customer service mindset with excellent problem-solving skills and the ability to drive issues through to resolution.
•Effective in dynamic, international teams, managing multiple competing priorities across countries and time zones; self-driven, structured, and able to define and execute procedures while adapting quickly to change.
•Native Turkish and fluent English (verbal and written).

Experience:ERMMarineIndustrial software

Skills:Customer serviceProblem-solvingPresentationMentoringCollaboration

Languages:EnglishTurkish

Tech Stack:CONNECTDabaconCloudNetworkRelational database

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn