Agent Development Manager

Decagon
Australia
Workplace: OnsiteFull timeAUD 175,000 - 230,000 annuallyFunction: Product ManagementSkills: ["Communication","Organization","Assertiveness","Data-driven","Team-first"]

Own the strategy and execution for deploying Decagon’s AI agents across complex enterprise environments. Build and scale an agent development playbook with repeatable frameworks, processes, and standards. Improve speed, quality, and consistency using AI tools, automation, and operational design. Partner with customer teams and collaborate with Sales, Product, and Engineering to guide rollouts and deliver measurable outcomes.

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Decagon
Decagon
9 hours ago

Agent Development Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the strategy and execution for deploying Decagon’s AI agents across complex enterprise environments. Build and scale an agent development playbook with repeatable frameworks, processes, and standards. Improve speed, quality, and consistency using AI tools, automation, and operational design. Partner with customer teams and collaborate with Sales, Product, and Engineering to guide rollouts and deliver measurable outcomes.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
  • •Design agent development strategies tailored to each customer’s goals and technical environment.
  • •Improve speed, quality, and consistency by identifying bottlenecks and introducing better systems, tooling, and automation.
  • •Build and own the agent development playbook, including frameworks, processes, and standards for repeatable, scalable builds.
  • •Partner with customer teams and collaborate with Sales, Product, and Engineering to guide rollouts and ensure measurable impact.

Pay and Benefits

Salary: AUD 175,000 - 230,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceRetirementParental LeaveFertility BenefitsWellness Stipend

Key Requirements

  • •4+ years in customer-facing technical roles such as implementations, solutions consulting, or related consulting, finance, product, or project management.
  • •Experience leading complex software or AI deployments with measurable results.
  • •Technical fluency with SaaS platforms, integrations, and APIs.
  • •Strong operational instincts building scalable processes or playbooks.
  • •Clear communicator who can work effectively with executives and operators.
Experience:SaaSAI
Skills:CommunicationOrganizationAssertivenessData-drivenTeam-first
Tech Stack:SaaSAPIsIntegrationsAutomationAI toolsZendeskSalesforce

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor