Quality Analyst | Air Industry & GDS Experience Required | Onsite | Cairo

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Communication","Emotional intelligence","Active listening","Organization","Self-motivation","Attention to detail","Problem-solving","Team collaboration"]

Monitor and improve customer experience across air travel consultative sales activities, ensuring quality in itinerary crafting, booking integrity, disruption handling, and end-to-end partnership. Review and report on consultative air sales conversations, ticketing accuracy, schedule changes impact, and urgent multi-channel communications (phone, Teams, e-mail, CRM). Maintain tight systems ownership across bookings and documentation to prevent issues.

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FursaFursa
Sutherland
Sutherland
6 hours ago

Quality Analyst | Air Industry & GDS Experience Required | Onsite | Cairo

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Monitor and improve customer experience across air travel consultative sales activities, ensuring quality in itinerary crafting, booking integrity, disruption handling, and end-to-end partnership. Review and report on consultative air sales conversations, ticketing accuracy, schedule changes impact, and urgent multi-channel communications (phone, Teams, e-mail, CRM). Maintain tight systems ownership across bookings and documentation to prevent issues.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Monitor, report, and provide feedback on consultative air sales activities to ensure air requests are handled as sales conversations (not just bookings).
  • •Ensure itinerary crafting is accurate, correctly priced, aligned with client needs, and optimized for value on the day requested.
  • •Maintain booking integrity by completing quality control for tickets and related details (fare, ticket, invoice, seats, and special requests).
  • •Track airline schedule changes, assess the real impact on clients’ trips, and resolve issues calmly and quickly.
  • •Manage responsive communication across phone, Teams, e-mail, and CRM, while keeping bookings/files/systems airtight through ownership.

Key Requirements

  • •1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred).
  • •Experience with GDS tools (Sabre, Amadeus, ADX).
  • •Strong passion for travel and solid destination expert knowledge.
  • •Polished, articulate communication with emotional intelligence and active listening skills.
  • •Strong organization and high attention to detail to manage multiple call types/journeys simultaneously.
Experience:Air travel
Skills:CommunicationEmotional intelligenceActive listeningOrganizationSelf-motivationAttention to detailProblem-solvingTeam collaboration
Languages:English
Tech Stack:SabreAmadeusADXTeamsCRME-mail

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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