Technical Support Engineer

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Analytical thinking","Time management"]

Technical Support Engineer provides SME-level troubleshooting for Motive’s platform, guides colleagues, analyzes issues using Grafana/DataDog/Redash/AWS CloudWatch/Pendo, and identifies root causes to improve product quality and customer experience while educating customers and teammates.

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FursaFursa
Gomotive
Gomotive
3 years ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Technical Support Engineer provides SME-level troubleshooting for Motive’s platform, guides colleagues, analyzes issues using Grafana/DataDog/Redash/AWS CloudWatch/Pendo, and identifies root causes to improve product quality and customer experience while educating customers and teammates.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
  • •Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
  • •Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
  • •Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
  • •Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads

Key Requirements

  • •2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
  • •Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
  • •Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0
  • •Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)
  • •Familiarity with the software development process and understanding of tools for SAAS-based products
Experience:2-3 yearsSaasSoftwareCustomer support
Education:Bachelor's
Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingTime management
Languages:English
Tech Stack:GrafanaDataDogRedashAWS CloudWatchPendoRESTful APIsSQLOAuth 2.0PythonC++C#Ruby

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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