Manager, Customer Success – Strategic Consumer Tech

Anthropic
Boston, San Francisco, New York, Seattle, Washington
Workplace: OnsiteFull timeUSD 265,000 - 320,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["People leadership","Coaching","Executive presence","Business acumen","Strategic thinking"]

Lead Customer Success Managers supporting strategic enterprise consumer tech accounts across Anthropic’s API, Claude.ai, and Claude Code. Directly manage a team of 5–10, coaching on adoption, change management, value realization, and expansion. Own customer health, retention, and CSAT metrics, drive escalations with C-level stakeholders, and build scalable CS processes, playbooks, and forecasting in partnership with Sales and Applied AI.

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Anthropic
Anthropic
1 day ago

Manager, Customer Success – Strategic Consumer Tech

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Job Summary

Lead Customer Success Managers supporting strategic enterprise consumer tech accounts across Anthropic’s API, Claude.ai, and Claude Code. Directly manage a team of 5–10, coaching on adoption, change management, value realization, and expansion. Own customer health, retention, and CSAT metrics, drive escalations with C-level stakeholders, and build scalable CS processes, playbooks, and forecasting in partnership with Sales and Applied AI.
Location: Boston, San Francisco, New York, Seattle, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Directly manage and develop a team of 5–10 Customer Success Managers for strategic consumer technology accounts.
  • •Coach best practices for adoption, value realization, and expansion across the product suite.
  • •Drive accountability to CS metrics including expansion, customer health scores, retention (NRR), and CSAT.
  • •Join strategic customer engagements and escalations with C-level stakeholders at Fortune 500 companies.
  • •Build scalable CS processes and playbooks, and own portfolio-level planning and forecasting.

Pay and Benefits

Salary: USD 265,000 - 320,000 annually
Perks:Paid LeaveParental Leave

Key Requirements

  • •7+ years in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience.
  • •Track record managing and building customer success teams in SaaS, API, or AI/ML companies.
  • •Experience managing enterprise customer portfolios at scale, including accounts with $1M–$100M+ annual contract values.
  • •Strong understanding of consumption-based business models and ability to drive adoption, expansion, and value realization across pricing structures.
  • •Technical fluency to lead AI/ML product conversations and coach teams across multiple offerings.
Experience:7+ yearsSaaSAPIAI/MLEnterprise accountsConsumption-based business models
Education:Bachelor's
Skills:People leadershipCoachingExecutive presenceBusiness acumenStrategic thinking
Languages:English
Tech Stack:APIClaude.aiClaude Code

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn