Partner Operations Manager, APAC (LIVE & Monetization), Trust & Safety

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Strategic thinking","Critical thinking","Communication","Analytical skills","People management"]

Lead end-to-end operations for live content moderation across APAC vendor partners, ensuring SLA compliance for response time, accuracy, and throughput. Build vendor operating cadences, manage real-time moderation queues, and drive root-cause analysis and continuous improvement using quality dashboards and KPI scorecards. Project-manage policy rollouts and partner alignment across regions, and champion GenAI/LLM-assisted moderation workflows with UAT, feedback loops, and performance monitoring.

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FursaFursa
TikTok
TikTok
1 month ago

Partner Operations Manager, APAC (LIVE & Monetization), Trust & Safety

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead end-to-end operations for live content moderation across APAC vendor partners, ensuring SLA compliance for response time, accuracy, and throughput. Build vendor operating cadences, manage real-time moderation queues, and drive root-cause analysis and continuous improvement using quality dashboards and KPI scorecards. Project-manage policy rollouts and partner alignment across regions, and champion GenAI/LLM-assisted moderation workflows with UAT, feedback loops, and performance monitoring.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end operational delivery of live content moderation across assigned vendor partners, ensuring SLA compliance for response time, accuracy, and throughput.
  • •Design vendor operating cadences (partner huddles, weekly business reviews, monthly planning), and monitor real-time moderation queues with escalation management.
  • •Maintain quality dashboards and performance scorecards, ensure reporting data integrity, and run RCA deep dives to improve metrics.
  • •Project-manage policy rollout and compliance across vendor partners, including upskilling, case alignments, readiness verification, and policy calibration.
  • •Champion GenAI integration in moderation operations by piloting AI-powered workflows, managing UAT/feedback loops, monitoring model performance, and maintaining HITL playbooks.

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •5+ years in Trust & Safety, content moderation operations, or BPO/vendor management in tech, or 5+ years managerial experience overseeing outsourced partner operations with direct people management.
  • •Proven track record managing vendor operations at scale, impacting quality metrics and SLA performance or owning BPO KPIs and target-driven performance.
  • •Strong analytical skills with experience using performance dashboards/reporting tools.
  • •Experience working cross-functionally across multiple countries/time zones, including leading large-scale transformation initiatives and familiarity with sourcing/contracting processes.
Experience:5+ yearsTrust & SafetyContent moderationBPOVendor management
Education:Bachelor's
Skills:Strategic thinkingCritical thinkingCommunicationAnalytical skillsPeople management
Tech Stack:Gen AILLMAI-assisted triageAuto-labelingIntelligent queue routingHuman-in-the-loop (HITL)TableauLookerSQLRCAA/B testingPrecisionRecallRed-teamingMultimodal content analysisAdversarial robustness testingSLA trackingQueue monitoring

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn