Remote Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Attention to detail"]

Serve as the first point of contact for customers, handling questions and service requests via phone and email. Diagnose customer needs, resolve inquiries or escalate complex issues, and keep accurate records in the customer management system. Coordinate dispatching of vehicles and personnel based on location, urgency, and availability while building product and door-services knowledge to provide accurate information.

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FursaFursa
Qureos
Qureos
1 day ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for customers, handling questions and service requests via phone and email. Diagnose customer needs, resolve inquiries or escalate complex issues, and keep accurate records in the customer management system. Coordinate dispatching of vehicles and personnel based on location, urgency, and availability while building product and door-services knowledge to provide accurate information.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interact with customers via phone and email in a professional, courteous manner.
  • •Identify and analyze customer needs, provide solutions, schedule services, and escalate complex issues.
  • •Maintain detailed, accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Dispatch vehicles and coordinate personnel based on location, urgency, and availability to customer sites.
  • •Develop product and door-services knowledge to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid HolidaysPaid Leave

Key Requirements

  • •High school diploma or equivalent; AA/BA preferred.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities.
  • •Attention to detail and accuracy in data entry.
  • •Ability to work in a fast-paced environment and prioritize tasks.
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAttention to detail
Tech Stack:Customer management system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn