ServiceNow - Technical Consultant_CMDB Administrator

NTT
Delhi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Strategic thinking","Communication","Presentation","Stakeholder management","Independent work"]

Lead the design and delivery of complex ServiceNow implementations centered on CSM and CMDB capabilities. Provide hands-on expertise across CSM modules (case, knowledge, entitlements, onboarding), including deep knowledge of data models and workflows. Architect integrations using REST/SOAP, IntegrationHub, and MID Server, ensuring seamless data flow across CRM, ERP, financial systems, and third-party platforms while applying ITIL-aligned ITSM processes.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Technical Consultant_CMDB Administrator

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead the design and delivery of complex ServiceNow implementations centered on CSM and CMDB capabilities. Provide hands-on expertise across CSM modules (case, knowledge, entitlements, onboarding), including deep knowledge of data models and workflows. Architect integrations using REST/SOAP, IntegrationHub, and MID Server, ensuring seamless data flow across CRM, ERP, financial systems, and third-party platforms while applying ITIL-aligned ITSM processes.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Oversee interoperability to ensure seamless data flow across platforms.
  • •Apply ITSM process knowledge (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •8+ years of experience in ServiceNow and 4+ years of CSM experience.
  • •CIS – CSM certification.
  • •Proven track record of successful ServiceNow implementations in enterprise environments.
  • •Hands-on expertise across CSM modules (Case Management, Knowledge Management, Entitlements, Customer Onboarding) and CSM data models/workflows.
Experience:8+ yearsServiceNowCSMEnterprise environmentsITSMAgileDevOps
Education:Bachelor's
Skills:Strategic thinkingCommunicationPresentationStakeholder managementIndependent work
Certifications:CIS - CSM
Tech Stack:ServiceNowCSMCMDBCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingJavaScriptGlideScriptFlow DesignerServiceNow StudioREST APIsSOAP APIsIntegrationHubMID ServerIntegration workflowsCRMERPITILAgile

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn