2 weeks ago

Configuration Senior Analyst-Ninja One

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Manage and support endpoint operations using the NinjaOne platform, with a focus on third-party patching, remote support, device monitoring, and operational reporting. Own patch assessment through deployment, validation, compliance tracking, and remediation. Troubleshoot endpoint and deployment failures, coordinate vulnerability remediation with security teams, and maintain ITSM-aligned incident/change records. Develop automation (PowerShell), documentation/runbooks, and dashboards to improve patch success and endpoint compliance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage and support NinjaOne for endpoint management, including third-party patching, remote access, device monitoring, and automation.
•Own third-party patching activities: assessment, deployment planning, scheduling, testing, rollout, validation, reporting, and patch compliance.
•Provide remote support for Windows endpoints using NinjaOne remote control and troubleshoot patch failures, agent issues, and remote connectivity problems.
•Coordinate vulnerability remediation by deploying third-party patches identified via security/compliance scans and maintaining documented runbooks and known error articles.
•Work with ITSM teams to manage incidents, service requests, changes, and problem records; create operational reports/dashboards and provide technical guidance to L1/L2.

Key Requirements

•Strong hands-on experience with NinjaOne (or similar RMM/endpoint management platforms) and endpoint operations.
•Experience with third-party application patching, including patch policy configuration, deployment, compliance tracking, and remediation.
•Strong understanding of Windows endpoint administration, endpoint troubleshooting, software deployment, and remote support.
•Scripting knowledge using PowerShell for troubleshooting, automation, reporting, and remediation.
•Working knowledge of ITSM tools such as ServiceNow for incidents, service requests, changes, and problem management.

Experience:Endpoint managementDesktop engineeringPatchingRemote support

Education:Bachelor's

Skills:Ownership mindsetAnalytical troubleshootingCommunicationStakeholder collaborationProcess adherence

Certifications:ITIL Foundation

Tech Stack:NinjaOnePowerShellWindowsServiceNowITSMRemote supportWindows Update for BusinessMicrosoft IntuneSCCMConfiguration ManagerManageEngineAutomoxBigFixMicrosoft Defender for EndpointCVE

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT