2 days ago

Manager, Technical Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead a team of Developer Support Engineers to deliver technical assistance that drives customer outcomes. Use Salesforce Customer Success Methodology to help customers accelerate business and technology objectives, manage support workflows and KPIs, and proactively mitigate risks. Serve as a trusted advisor across Salesforce Clouds by evangelizing product capabilities, guiding org strategy and governance, and building executive-level relationships with IT and business leaders.

Location: Indianapolis, Atlanta, Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Use Salesforce Customer Success Methodology to assess customer goals and recommend actions to accelerate business and technology objectives.
•Lead and manage a team of Developer Support Engineers to meet customer satisfaction, service levels, resolution time, employee satisfaction, and project deadlines.
•Manage workflows and schedules for direct reports to ensure adequate workload coverage.
•Develop and apply understanding of customers’ Salesforce implementations, evangelizing capabilities across Salesforce Clouds and guiding org strategy, governance, and standard processes.
•Proactively communicate technical changes and identify risks to customers’ goals, partnering with account teams to build mitigation plans.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually

Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•10+ years of relevant industry experience, including leading and managing customer support teams.
•In-depth knowledge in one or more lines of business (cloud or industry).
•Strong consulting skills, with proven results acting as a Trusted Advisor to drive customer business value.
•Ability to drive and influence C-level conversations, including facilitating difficult discussions and handling objections.
•Strong Salesforce product and platform knowledge, applying platform features to customer priorities and roadmap.

Experience:10+ yearsCustomer successCloudEnterpriseCRMTechnical support

Skills:LeadershipConsultative advisoryStakeholder managementRisk mitigationProcess optimization

Tech Stack:SalesforceSalesforce CloudsSalesforce platform

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 days ago

Manager, Technical Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Indianapolis, Atlanta, Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Use Salesforce Customer Success Methodology to assess customer goals and recommend actions to accelerate business and technology objectives.
•Lead and manage a team of Developer Support Engineers to meet customer satisfaction, service levels, resolution time, employee satisfaction, and project deadlines.
•Manage workflows and schedules for direct reports to ensure adequate workload coverage.
•Develop and apply understanding of customers’ Salesforce implementations, evangelizing capabilities across Salesforce Clouds and guiding org strategy, governance, and standard processes.
•Proactively communicate technical changes and identify risks to customers’ goals, partnering with account teams to build mitigation plans.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually

Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•10+ years of relevant industry experience, including leading and managing customer support teams.
•In-depth knowledge in one or more lines of business (cloud or industry).
•Strong consulting skills, with proven results acting as a Trusted Advisor to drive customer business value.
•Ability to drive and influence C-level conversations, including facilitating difficult discussions and handling objections.
•Strong Salesforce product and platform knowledge, applying platform features to customer priorities and roadmap.

Experience:10+ yearsCustomer successCloudEnterpriseCRMTechnical support

Skills:LeadershipConsultative advisoryStakeholder managementRisk mitigationProcess optimization

Tech Stack:SalesforceSalesforce CloudsSalesforce platform

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor