SVP, Experience Strategy & Studio - Experience & Design Org

Salesforce
San Francisco, New York
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Systems thinking","Product judgment","Leadership","Evidence-based decision-making","Organizational courage"]

Lead Salesforce’s enterprise capability for experience strategy and Experience Studio, defining customer and business outcomes and turning strategic choices into working, shippable experiences. Partner across Product and Engineering to shape roadmaps, platform, architecture, and investments—grounding decisions in customer evidence and behavioral truth. Direct multidisciplinary teams spanning product design, service design, interaction, content, AI experience, prototyping, and creative technology to make human-agent collaboration real at enterprise scale.

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Salesforce
Salesforce
1 day ago

SVP, Experience Strategy & Studio - Experience & Design Org

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Job Summary

Lead Salesforce’s enterprise capability for experience strategy and Experience Studio, defining customer and business outcomes and turning strategic choices into working, shippable experiences. Partner across Product and Engineering to shape roadmaps, platform, architecture, and investments—grounding decisions in customer evidence and behavioral truth. Direct multidisciplinary teams spanning product design, service design, interaction, content, AI experience, prototyping, and creative technology to make human-agent collaboration real at enterprise scale.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Director level

Key Responsibilities

  • •Shape Salesforce’s enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders.
  • •Identify customer and business opportunities requiring cross-portfolio and cross-organizational execution.
  • •Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into product and experience choices.
  • •Lead flagship cross-Salesforce initiatives from strategic thesis through working products, customer evidence, and path to production.
  • •Direct multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology.

Pay and Benefits

Perks:MedicalDentalVisionHealth Insurance401kPaid ParentalLife InsuranceDisability InsuranceTime Off

Key Requirements

  • •Executive experience leading experience, product design, or multidisciplinary creative product organizations across a complex product portfolio, platform, or ecosystem.
  • •A foundation in product, interaction, experience, or service design, with a body of exceptional shipped work demonstrating deep product and craft judgment.
  • •Proven record shaping enterprise or portfolio strategy with Presidents, GMs, Product executives, and Engineering leaders, changing consequential product or investment decisions.
  • •Systems thinking connecting product experiences with services, workflows, policy, organizational dynamics, business models, implementation, and customer outcomes.
  • •Deep understanding of AI-native products and human-agent collaboration, including context, delegation, authority, trust, intervention, failure, recovery, and adaptive interfaces.
Skills:Systems thinkingProduct judgmentLeadershipEvidence-based decision-makingOrganizational courage

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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