CSR/Teller - 12 Mile and Ryan/Warren MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Professionalism","Sound judgment"]

Provide excellent customer service as a CSR/Teller, listening to customer needs, answering questions, and following up to resolve issues. Handle daily financial center operations, including cash handling and maintaining accurate balancing records while following bank policies. Direct complex problems to appropriate leadership and make consultative referrals to retail bankers and partners using required tracking tools. Maintain confidentiality and support a strong customer experience within the bank’s risk appetite.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller - 12 Mile and Ryan/Warren MI - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, listening to customer needs, answering questions, and following up to resolve issues. Handle daily financial center operations, including cash handling and maintaining accurate balancing records while following bank policies. Direct complex problems to appropriate leadership and make consultative referrals to retail bankers and partners using required tracking tools. Maintain confidentiality and support a strong customer experience within the bank’s risk appetite.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide consultative customer service by listening to needs, asking questions, and guiding customers to the right financial support.
  • •Follow up on customer questions, find solutions, and respond in a timely manner to maintain clear communication.
  • •Perform daily office responsibilities and ensure efficient operations with the platform team.
  • •Maintain balancing records in line with policy and address outages by enlisting help as needed.
  • •Identify customer needs during outreach and refer to bankers and business partners using tracking tools; handle more complex issues by directing to leadership as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/ability.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment to resolve problems.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionProfessionalismSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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