Cin7

6 days ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and coach a team of Customer Success Managers responsible for guiding SMB and mid-market customers through the full lifecycle—from post-onboarding to expansion. Own outcomes tied to retention, product adoption, and customer health, manage escalations, and drive operational rigor through playbooks and metrics. Partner cross-functionally with Product, Sales, and Support to remove barriers, run QBR and pricing/value moments, and help build scalable CS frameworks as Cin7 grows.

Location: Denver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Customer Success Managers with clear expectations and daily execution
•Provide hands-on coaching via live call shadowing, real-time feedback, and support during customer engagements
•Own team-level outcomes including retention, product adoption, and customer health scores with reporting against targets
•Manage escalations and complex account situations by directly helping CSMs and customers
•Drive operational rigor by refining playbooks, cadences, and processes, and support QBRs, pricing reviews, and value proposition pitches

Pay and Benefits

Salary: USD 100,000 - 110,000 annually

Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

•6+ years in a customer-facing role in high-velocity SaaS Customer Success, Account Management, or similar environments
•3+ years of direct people management experience in Customer Success or Account Management, including performance management, coaching, and hiring
•Experience working with supply chain, manufacturing, commerce, or retail customers
•Proven skills in client retention and strategic account management with results-oriented customer relationships
•Strong operational acumen with metrics-based management using KPIs and SLAs

Experience:SaaSCustomer successAccount managementSupply chainManufacturingCommerceRetail

Skills:LeadershipCoachingCommunicationEmpathyCustomer-centricity

Tech Stack:SalesforceChurnZeroGongCRMAI tools

Company Brief

Cin7

Provides cloud-based inventory management and ERP solutions for retailers, wholesalers, and multichannel sellers, integrating inventory, POS, e‑commerce and supply chain workflows to automate order fulfillment and stock control.

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn

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Cin7

6 days ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Customer Success Managers with clear expectations and daily execution
•Provide hands-on coaching via live call shadowing, real-time feedback, and support during customer engagements
•Own team-level outcomes including retention, product adoption, and customer health scores with reporting against targets
•Manage escalations and complex account situations by directly helping CSMs and customers
•Drive operational rigor by refining playbooks, cadences, and processes, and support QBRs, pricing reviews, and value proposition pitches

Pay and Benefits

Salary: USD 100,000 - 110,000 annually

Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

•6+ years in a customer-facing role in high-velocity SaaS Customer Success, Account Management, or similar environments
•3+ years of direct people management experience in Customer Success or Account Management, including performance management, coaching, and hiring
•Experience working with supply chain, manufacturing, commerce, or retail customers
•Proven skills in client retention and strategic account management with results-oriented customer relationships
•Strong operational acumen with metrics-based management using KPIs and SLAs

Experience:SaaSCustomer successAccount managementSupply chainManufacturingCommerceRetail

Skills:LeadershipCoachingCommunicationEmpathyCustomer-centricity

Tech Stack:SalesforceChurnZeroGongCRMAI tools

Company Brief

Cin7

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Auckland, New Zealand

Website LinkedIn