Premier Service Advocate (Spanish Speaking)

Thumbtack
United States
Workplace: RemoteFull timeUSD 31,900 - 43,100 annuallyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","De-escalation","Conflict resolution","Negotiation","Problem-solving"]

Deliver white-glove, Spanish-language customer support for homeowners and service professionals. Handle inbound requests via phone, chat, SMS, and email, covering account changes, profile updates, billing inquiries, and app/website assistance. Resolve issues through active listening, problem-solving, and de-escalation while maintaining high quality and performance metrics. Partner with the Spanish Support Team through training and weekly development sessions.

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Thumbtack
Thumbtack
11 months ago

Premier Service Advocate (Spanish Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver white-glove, Spanish-language customer support for homeowners and service professionals. Handle inbound requests via phone, chat, SMS, and email, covering account changes, profile updates, billing inquiries, and app/website assistance. Resolve issues through active listening, problem-solving, and de-escalation while maintaining high quality and performance metrics. Partner with the Spanish Support Team through training and weekly development sessions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Handle inbound requests in Spanish through phone, chat, SMS, and email.
  • •Troubleshoot and resolve customer inquiries while maintaining a high-quality, low-effort experience.
  • •Maintain product and service knowledge to provide expert guidance and solutions.
  • •Participate in high-volume consultations daily to determine best next steps for customers and pros.
  • •Monitor and improve performance metrics (quality, adherence, efficiency, customer satisfaction, NPS) and share trends with appropriate teams.

Pay and Benefits

Salary: USD 31,900 - 43,100 annually

Key Requirements

  • •Bilingual and professional Spanish proficiency.
  • •2+ years of experience in a customer service–driven role, preferably in a call center environment.
  • •Self-motivated and detail-oriented with strong communication skills.
  • •Conflict resolution, de-escalation, and negotiation skills to handle complicated situations.
  • •Proven history of consistently meeting attendance and performance expectations.
Experience:2+ yearsCall centerCustomer service
Skills:CommunicationDe-escalationConflict resolutionNegotiationProblem-solving
Languages:SpanishPortuguese

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn