Customer Success Manager (f/m/d)

Moss
Berlin
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Problem-solving","Analytical thinking","Customer focus"]

Join a SaaS Commercial team to drive revenue growth through proactive customer engagement in a B2B setting. You’ll guide customers to adopt spend management features, identify upsell opportunities, measure success with KPIs, and act as a product ambassador to feedback insights while optimizing the customer journey for long-term retention.

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Moss
Moss
1 year ago

Customer Success Manager (f/m/d)

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Last checked: 20 minutes agoStatus: Live

Job Summary

Join a SaaS Commercial team to drive revenue growth through proactive customer engagement in a B2B setting. You’ll guide customers to adopt spend management features, identify upsell opportunities, measure success with KPIs, and act as a product ambassador to feedback insights while optimizing the customer journey for long-term retention.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive customer engagement - build and nurture value-creating, scalable relationships and activate spend management features.
  • •Upsell - identify new business opportunities and influence product and feature optimisations to increase value for existing accounts.
  • •Measure success and provide data insights - monitor revenue trajectory using KPIs such as spend engagement, SaaS uplift and renewals.
  • •Act as Product ambassador - compile and communicate client feedback to influence current and future product features.
  • •Thrive for process excellence - design and deliver improved client journeys to increase satisfaction and retention.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

  • •Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
  • •Prior experience with upselling products and product features to existing clients.
  • •Fluent in both German (C2) and English (C1).
  • •Customer obsessed – empathize with customer needs and provide a flawless experience.
  • •Commercially minded – able to demonstrate continuous value and negotiate pricing, contracts and add-ons.
Experience:SaaSB2BCommercial
Skills:CommunicationNegotiationProblem-solvingAnalytical thinkingCustomer focus
Languages:GermanEnglish

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
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