APAC Pre-Sales & Engagement Specialist– 12-Month Fixed-Term Contract

Digital Science
Australia
Workplace: RemoteContractFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Public speaking","Organization","Self-starter","Customer advocacy"]

Deliver tailored pre-sales demonstrations of Dimensions and Altmetric for APAC prospects, assessing needs and pain points and supporting trial implementations. Partner with the Sales team to execute demo strategies, contribute to proposals, and identify when complex solutions require specialists. After sale, support onboarding and adoption for academic, government, and funder customers, monitor engagement and churn risk, and share product feedback to inform sales, product, and roadmap decisions.

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FursaFursa
Digital Science
Digital Science
2 days ago

APAC Pre-Sales & Engagement Specialist– 12-Month Fixed-Term Contract

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Last checked: 1 hour agoStatus: Live

Job Summary

Deliver tailored pre-sales demonstrations of Dimensions and Altmetric for APAC prospects, assessing needs and pain points and supporting trial implementations. Partner with the Sales team to execute demo strategies, contribute to proposals, and identify when complex solutions require specialists. After sale, support onboarding and adoption for academic, government, and funder customers, monitor engagement and churn risk, and share product feedback to inform sales, product, and roadmap decisions.
Location: Australia
Workplace: Remote
Employment Type: Contract · 12 months
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver engaging, tailored demos of Dimensions and Altmetric using storytelling and use-case scenarios.
  • •Assess prospect requirements and pain points, partner with Sales on demo strategies, and provide real-time support.
  • •Lead trial implementation sessions with hands-on training and respond to product questions.
  • •Contribute to proposals and RFP/RFI responses so product content reflects prospect needs.
  • •Support existing customers with onboarding, training, adoption monitoring, and identification of churn risk and growth opportunities.

Key Requirements

  • •Proven experience in pre-sales, product sales, and/or customer engagement, ideally within a SaaS or technology-driven organization.
  • •Technical proficiency to quickly learn and confidently demonstrate product functionality.
  • •Excellent communication skills to translate technical concepts into business value for diverse audiences.
  • •Confident public speaker for virtual meetings, webinars, and conferences.
  • •Ability to manage multiple pre-sales and post-sale customer engagements simultaneously while working in a fast-paced, remotely distributed environment.
Experience:SaaSTechnology-drivenPre-salesCustomer engagement
Skills:CommunicationPublic speakingOrganizationSelf-starterCustomer advocacy

Company Brief

Digital Science
Digital Science provides software and AI-driven tools and services for the research ecosystem, supporting researchers, institutions, funders and publishers through products like Dimensions, Altmetric, Figshare, Overleaf and ReadCube.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2010
Glassdoor
Glassdoor: 3.5
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