Sr. Product Manager, MENA CX Improvements, Amazon Customer Service

Amazon MENA
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer obsession","Data-driven decision-making","Stakeholder communication","Strategic thinking","Cross-functional collaboration"]

Own the roadmap for MENA customer experience improvements within Amazon Customer Service. Lead workstreams to identify and eliminate friction by analyzing customer friction data, building business cases, and partnering across Amazon Customer Service and other organizations to deliver high-impact product and technology solutions. Create scalable, data-driven mechanisms (dashboards, tools, and processes) that make defect elimination sustainable, influence senior leaders, and deliver measurable CX outcomes across tactical and strategic levels.

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FursaFursa
Amazon MENA
Amazon MENA
1 month ago

Sr. Product Manager, MENA CX Improvements, Amazon Customer Service

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Last checked: 17 hours agoStatus: Live

Job Summary

Own the roadmap for MENA customer experience improvements within Amazon Customer Service. Lead workstreams to identify and eliminate friction by analyzing customer friction data, building business cases, and partnering across Amazon Customer Service and other organizations to deliver high-impact product and technology solutions. Create scalable, data-driven mechanisms (dashboards, tools, and processes) that make defect elimination sustainable, influence senior leaders, and deliver measurable CX outcomes across tactical and strategic levels.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead MENA customer experience workstreams by proactively identifying and eliminating sources of friction.
  • •Distill diverse inputs from customer segments and stakeholders to set a vision and design long-term solutions.
  • •Analyze customer friction data to find the biggest opportunities and build compelling cases for improvements.
  • •Partner on product and technology solutions to drive high-impact innovation and improvement to the customer service experience.
  • •Build scalable mechanisms using dashboards, tools, processes, and metrics to detect issues early and deliver measurable outcomes aligned with organizational goals.

Key Requirements

  • •5+ years of product or program management, product marketing, business development, or technology experience
  • •Bachelor's degree or equivalent
  • •Experience owning/driving product roadmap strategy and definition
  • •Experience with end-to-end product delivery, including feature delivery and tradeoffs
  • •Experience as a product manager or owner with technology products
Experience:5+ years
Education:Bachelor's
Skills:Customer obsessionData-driven decision-makingStakeholder communicationStrategic thinkingCross-functional collaboration
Tech Stack:AI

Company Brief

Amazon MENA
Amazon MENA operates Amazon.ae, Amazon's e-commerce marketplace for the United Arab Emirates. It offers a wide range of products, fulfillment, delivery, and customer service for consumers and third-party sellers across the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn