Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 85,050 - 116,550 annuallyFunction: SalesEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Community partnership"]

Lead a high-volume Citizens branch by coaching colleagues, driving sales growth, and delivering exceptional customer experiences. Own branch execution and outcomes by translating business priorities into clear actions, sustaining operational integrity, and implementing coaching plans that help your team hit individual and branch-wide sales and performance goals. Act as a visible brand ambassador in the local community while leveraging a digital-first, mobile-and-online banking experience to build long-term customer relationships.

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Citizens Bank
Citizens Bank
1 week ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a high-volume Citizens branch by coaching colleagues, driving sales growth, and delivering exceptional customer experiences. Own branch execution and outcomes by translating business priorities into clear actions, sustaining operational integrity, and implementing coaching plans that help your team hit individual and branch-wide sales and performance goals. Act as a visible brand ambassador in the local community while leveraging a digital-first, mobile-and-online banking experience to build long-term customer relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations by building deep, lasting relationships.
  • •Spearhead branch performance and sales growth while creating a customer-centric culture.
  • •Coach and develop colleagues through coaching plans to achieve individual and branch-wide goals.
  • •Direct all colleague and sales activities to ensure key targets are met and exceeded, supported by financial acumen and operational integrity.
  • •Connect with the local community to cultivate new customer relationships and deepen existing ones.

Pay and Benefits

Salary: USD 85,050 - 116,550 annually
Perks:Health InsuranceDentalVisionRetirementPaid LeaveMaternity LeavePaternity LeaveLearning BudgetWellness Stipend

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence and world-class customer service in a high-volume branch.
  • •4 years of sales management experience in retail or branch banking.
  • •Proven record meeting sales goals and branch objectives in a profit and loss environment.
  • •Ability to deliver an exceptional customer experience validated through customer satisfaction surveys; comply with SAFE Act requirements including background checks and NMLS identifier.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusCommunity partnership
Licenses:NMLS
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website