Human Centered Change Manager

Salesforce
Texas, Florida, Massachusetts, North Carolina, Georgia, Illinois
Workplace: RemoteFull timeUSD 123,100 - 186,300 annuallyFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: ["Organizational skills","Communication skills","Stakeholder alignment","Facilitation","Creative problem-solving"]

Lead human-centered change engagements for complex transformation initiatives, partnering with customers and project leadership to design and execute holistic change strategies. Apply human-centered service design and behavioral science to align senior stakeholders, assess change impact and barriers, and build monitoring frameworks for measuring success. Scale change practices and coach leaders and teams while supporting HCC go-to-market activities and ensuring delivery quality for designated customer engagements.

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FursaFursa
Salesforce
Salesforce
12 hours ago

Human Centered Change Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead human-centered change engagements for complex transformation initiatives, partnering with customers and project leadership to design and execute holistic change strategies. Apply human-centered service design and behavioral science to align senior stakeholders, assess change impact and barriers, and build monitoring frameworks for measuring success. Scale change practices and coach leaders and teams while supporting HCC go-to-market activities and ensuring delivery quality for designated customer engagements.
Location: Texas, Florida, Massachusetts, North Carolina, Georgia, Illinois
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Develop and execute holistic change strategies for complex transformation initiatives.
  • •Integrate human-centered service design and behavioral science methodologies into change execution.
  • •Drive senior leadership alignment and executive sponsorship to support transformation success.
  • •Conduct change impact and barrier analyses, including stakeholder interviews and process reviews.
  • •Serve as primary accountability for designated HCC customer engagements, ensuring delivery quality and client satisfaction.
Travel: High travel

Pay and Benefits

Salary: USD 123,100 - 186,300 annually
Perks:MedicalDentalVisionHealth InsuranceParental LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR).
  • •Experience leading Business Value, Design Thinking, or Human-Centered Change relevant workstreams.
  • •Minimum 5 years of industry experience in customer-facing roles.
  • •Experience with large-scale transformation engagements and the ability to articulate Human-Centered Change value to stakeholders.
  • •Willingness to travel when required (up to 50% of the time) and strong facilitation, communication, and organizational skills.
Experience:5+ yearsCustomer-facingTransformationProfessional servicesConsulting
Skills:Organizational skillsCommunication skillsStakeholder alignmentFacilitationCreative problem-solving
Certifications:Prosci CertificationSalesforce Admin CertificationSalesforce Strategy Designer CertificationSalesforce Agentforce Specialist Certification
Tech Stack:Levers & ADKARDesign ThinkingBehavioral scienceAIAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor