Manager, SME

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Attention to detail","Work on own initiative","Customer service mindset","Investigation and problem-solving"]

Lead delivery of pricing/data operations services in Bangalore, supporting Global Markets and Securities Services. Ensure work meets quality and accuracy standards within agreed timeframes while processing customer instructions and escalating errors or irregular transactions. Propose process workflow improvements, maintain operational risk awareness, and uphold internal control standards through audit point implementation. Work rotating/extended flexible hours as needed and respond to urgent demands.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
19 hours ago

Manager, SME

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead delivery of pricing/data operations services in Bangalore, supporting Global Markets and Securities Services. Ensure work meets quality and accuracy standards within agreed timeframes while processing customer instructions and escalating errors or irregular transactions. Propose process workflow improvements, maintain operational risk awareness, and uphold internal control standards through audit point implementation. Work rotating/extended flexible hours as needed and respond to urgent demands.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Ensure all work is delivered within agreed timeframes and meets high-quality standards.
  • •Deliver customer-driven service by processing customer instructions accurately to meet quality and target requirements.
  • •Identify and escalate common errors or irregular transactions in line with procedures.
  • •Proactively suggest and design improvements to process workflows and investigate/resolve issues or refer with recommendations.
  • •Maintain internal control standards, implement audit points, comply with policies and procedures, and support urgent work demands with flexibility.

Key Requirements

  • •Fluent in English (spoken and written).
  • •Proficient in MS Office, including Excel, Access, and PowerPoint.
  • •Knowledge of fixed income, equities, derivatives, FX, and money market products.
  • •Experience with vendor systems, including Refinitiv and Bloomberg data feeds.
  • •Graduate in Commerce, Finance, or an equivalent discipline.
Experience:Fixed incomeEquitiesDerivativesFXMoney marketsVendor systems
Education:Bachelor's in Commerce, Finance
Skills:Attention to detailWork on own initiativeCustomer service mindsetInvestigation and problem-solving
Languages:English
Tech Stack:MS OfficeExcelAccessPowerPointRefinitivBloomberg

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn