Applied Materials

1 month ago

Global Product Support Engineer III - CMP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Develop procedures and Best Known Methods (BKMs) to service new CMP products, contributing to FMECA and owning chamber Build & Test in the Apps lab. Solve complex customer/field issues in partnership with Engineering, Manufacturing, Quality & Reliability, and lead CAPA and failure analysis when required. Create and maintain technical manuals, service bulletins, and troubleshooting guides, and prepare training materials to support customer engineers and related ELS shipment readiness.

Location: Austin, Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop new procedures and Best Known Methods (BKMs) to service new CMP products.
•Contribute to FMECA and participate in or own first chamber Build & Test activities in the Apps lab.
•Identify and address issues by partnering with Engineering, Manufacturing, and Quality & Reliability; review Top Field Issues and participate in CAPA.
•Conduct or facilitate Failure Analysis (FA) if needed, and develop procedures for installation, start-up, retrofit, and maintenance of the product.
•Develop and document technical materials (BKMs, CENs, ISBs, troubleshooting guides) and create training packages to train assigned customer and support engineers prior to ELS shipments.

Travel: Extensive travel

Pay and Benefits

Salary: USD 108,000 - 148,500 annually

Key Requirements

•Develop procedures and Best Known Methods (BKMs) to service new products.
•Contribute to FMECA and participate in or own first chamber Build & Test activities in the Apps lab.
•Solve issues independently or partner with Engineering to address issues identified.
•Partner with Quality & Reliability (Q&R) to review and address Top Field Issues, and participate in or own CAPA and failure analysis (FA) when needed.
•Develop and document technical product manuals and related service/troubleshooting materials, and support customer training and ELS shipment readiness.

Skills:Problem-solvingInterpersonal skillsLeadershipProcess improvementConsensus building

Tech Stack:CMPFMECACAPAFailure analysisMetrologyStatistical Process ControlProcess ControlTechnical Product ManualsCustomer Engineering Notices (CENs)Internal Service Bulletins (ISBs)Troubleshooting guides

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Global Product Support Engineer III - CMP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Austin, Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop new procedures and Best Known Methods (BKMs) to service new CMP products.
•Contribute to FMECA and participate in or own first chamber Build & Test activities in the Apps lab.
•Identify and address issues by partnering with Engineering, Manufacturing, and Quality & Reliability; review Top Field Issues and participate in CAPA.
•Conduct or facilitate Failure Analysis (FA) if needed, and develop procedures for installation, start-up, retrofit, and maintenance of the product.
•Develop and document technical materials (BKMs, CENs, ISBs, troubleshooting guides) and create training packages to train assigned customer and support engineers prior to ELS shipments.

Travel: Extensive travel

Pay and Benefits

Salary: USD 108,000 - 148,500 annually

Key Requirements

•Develop procedures and Best Known Methods (BKMs) to service new products.
•Contribute to FMECA and participate in or own first chamber Build & Test activities in the Apps lab.
•Solve issues independently or partner with Engineering to address issues identified.
•Partner with Quality & Reliability (Q&R) to review and address Top Field Issues, and participate in or own CAPA and failure analysis (FA) when needed.
•Develop and document technical product manuals and related service/troubleshooting materials, and support customer training and ELS shipment readiness.

Skills:Problem-solvingInterpersonal skillsLeadershipProcess improvementConsensus building

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor