Quality Team Leader, North America (Cambridge, ON, N3C 4N6)

Lead a team of Quality Specialists within Transversal Claims Operations, ensuring quality standards, regulatory compliance, and excellent customer outcomes. You’ll coach and develop employees, analyze quality and complaint data to drive continuous improvement, manage performance reviews and workload, and serve as the escalation point for complex or high-risk customer issues. Partner with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues and improve service levels.