Cloud Service Engineer for BAIP (Business AI Platform)

SAP
Sofia
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 2+ yearsEducation: bachelorsSkills: ["Teamwork","Self-motivation","Communication","Problem-solving"]

Operate and support SAP Cloud Platform Cloud Foundry services, providing 24x7 deep technical coverage using SRE principles. Monitor availability and performance, respond to incidents, perform log analysis and root-cause investigations, and implement automation to improve stability and reliability. Build and enhance monitoring and troubleshooting tools, collaborate with development teams on postmortems and product improvements, and participate in weekend/overnight on-call rotations.

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FursaFursa
SAP
SAP
2 hours ago

Cloud Service Engineer for BAIP (Business AI Platform)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Operate and support SAP Cloud Platform Cloud Foundry services, providing 24x7 deep technical coverage using SRE principles. Monitor availability and performance, respond to incidents, perform log analysis and root-cause investigations, and implement automation to improve stability and reliability. Build and enhance monitoring and troubleshooting tools, collaborate with development teams on postmortems and product improvements, and participate in weekend/overnight on-call rotations.
Location: Sofia
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Actively monitor system availability and performance, respond to major incidents, perform root-cause analysis, and drive follow-up improvements
  • •Troubleshoot complex support issues using deep log analysis across multiple software components and request processing layers
  • •Build software-based solutions to prevent incident recurrences and improve service stability and reliability
  • •Resolve support requests in line with internal/external SLAs and enhance monitoring and recovery tooling
  • •Collaborate with development teams using postmortem outputs and participate in weekend/overnight on-call rotations
Travel: Low travel

Key Requirements

  • •BSc in Computer Science or a related technical field
  • •Good understanding of modern cloud architectures and SRE-based service operations
  • •2+ years of experience in software support, operations, and/or development
  • •Hands-on troubleshooting using debugging/profiling tools, observability (metrics/logs/tracing), and REST APIs
  • •Experience with automation and at least one of: Java (or another OOP language), scripting/automation, Unix/Linux fundamentals, network architecture (TCP/IP, DNS, load balancing), database administration, or cloud security best practices
Experience:2+ years
Education:Bachelor's
Skills:TeamworkSelf-motivationCommunicationProblem-solving
Languages:English
Tech Stack:SAP Cloud PlatformCloud FoundryKubernetesAWSAzureGCPJavaREST APIsUnix/LinuxTCP/IPDNSOSI layersLoad balancingGitGitHubMavenJenkinsGradleGitHub CopilotChatGPT

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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