Customer Success Advisor, DACH

Autodesk
Barcelona
Full timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Stakeholder management","Relationship building","Communication","Prioritization","Data-driven decision making"]

Join Autodesk’s EMEA Scaled Customer Success team to drive onboarding, adoption, and value realization for a hybrid portfolio across AEC and D&M. You’ll manage territory, regional, and selected enterprise accounts using a scaled customer success methodology, focusing on high-risk accounts with data-driven actions to stabilize engagement and improve customer health. Collaborate cross-functionally with Sales, Channel, and Support to increase product assignment and active usage, improving retention.

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Autodesk
Autodesk
1 day ago

Customer Success Advisor, DACH

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Reposted: similar role first listed 3 months ago

Job Summary

Join Autodesk’s EMEA Scaled Customer Success team to drive onboarding, adoption, and value realization for a hybrid portfolio across AEC and D&M. You’ll manage territory, regional, and selected enterprise accounts using a scaled customer success methodology, focusing on high-risk accounts with data-driven actions to stabilize engagement and improve customer health. Collaborate cross-functionally with Sales, Channel, and Support to increase product assignment and active usage, improving retention.
Location: Barcelona
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively engage customers through digital-first, scalable engagement models (1:many).
  • •Manage a hybrid portfolio of territory, regional, and selected enterprise accounts.
  • •Guide customers through onboarding and adoption strategies across AEC and D&M workflows.
  • •Prioritize and execute targeted actions for high-risk accounts using data-driven insights.
  • •Establish customer success plans and collaborate cross-functionally to drive measurable product assignment and usage uplift.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusEquity

Key Requirements

  • •3+ years of experience in Customer Success, Account Management, or Consulting roles.
  • •Professional working proficiency in English and German.
  • •Experience managing a portfolio across different customer segments (scaled and higher-value accounts).
  • •Background in Engineering, Architecture, Manufacturing, or related technical fields.
  • •Ability to understand and analyze customer processes across AEC and/or D&M industries and translate them into adoption strategies.
Experience:3+ yearsAECDesign & ManufacturingCustomer successAccount management
Skills:Stakeholder managementRelationship buildingCommunicationPrioritizationData-driven decision making
Languages:EnglishGerman

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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