NTT

2 weeks ago

Technical Account Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor for clients, owning the technical relationship and delivering a high-quality technical service experience. Monitor support needs and service requests, troubleshoot and troubleshoot to improve availability, drive faster incident resolution, and ensure root-cause analysis is documented. Lead monthly technical reviews, analyze impacts of technical changes, and identify technical opportunities to improve performance, customer satisfaction, and upsell potential.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage all technical aspects of the company’s client relationship and deliver the highest-quality technical service.
•Understand client operations, monitor support needs and service requests, troubleshoot issues, and identify opportunities to improve availability.
•Take accountability for the technical responsibility of proposed service solutions and work with service operations in service delivery.
•Improve service performance by reducing incident volume and incident resolution time; improve mean-time-to-repair and support downtime avoidance.
•Lead root cause analysis documentation in problem tickets, analyze impacts of technical changes, and schedule monthly technical reviews with the client.

Key Requirements

•Bachelor’s degree or relevant qualification in Information Technology/Computing or a related field.
•ITIL certification is highly desirable.
•Seasoned demonstrated experience diagnosing and troubleshooting, handling TAC, and producing technical documentation in a Technical Account Manager role within a global IT organization.
•Seasoned demonstrated experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain.
•Seasoned experience coding/development for general automation.

Education:Bachelor's

Skills:Interpersonal skillsClient service orientationWritten and verbal communicationActive listeningAdaptability

Certifications:ITIL

Tech Stack:ITAutomationCodingRemote console

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT