Product Manager

Customer
Americas
Workplace: RemoteFull timeUSD 137,000 - 156,000 annuallyFunction: Product ManagementSkills: ["Customer empathy","Experimentation","Clear communication","Ownership without ego","Analytical thinking"]

Own the product experience of a self-serve customer journey slice, from signup and onboarding through activation and upgrade. Use data, experimentation, and customer insight to identify and resolve friction, define success metrics for activation, retention, and monetization, and partner with Marketing, CX, Design, and Engineering to deliver improvements that reduce time-to-value. Run A/B tests and growth experiments and communicate priorities clearly in a remote, async-first environment.

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FursaFursa
Customer
Customer
1 day ago

Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 minutes agoStatus: Live

Job Summary

Own the product experience of a self-serve customer journey slice, from signup and onboarding through activation and upgrade. Use data, experimentation, and customer insight to identify and resolve friction, define success metrics for activation, retention, and monetization, and partner with Marketing, CX, Design, and Engineering to deliver improvements that reduce time-to-value. Run A/B tests and growth experiments and communicate priorities clearly in a remote, async-first environment.
Location: Americas
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own the product experience of the self-serve journey across defined surfaces from signup and onboarding through activation and upgrade.
  • •Find and resolve friction points using data, experimentation, and customer insight.
  • •Define and track success metrics for activation, retention, and monetization.
  • •Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.
  • •Work with Engineering to scope and deliver improvements that reduce time-to-value, including running A/B tests and communicating progress.

Pay and Benefits

Salary: USD 137,000 - 156,000 annually
Perks:Health InsuranceDentalVisionPaid ParentalPaid LeaveRemote WorkLearning BudgetWellness Stipend

Key Requirements

  • •3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.
  • •Experience using or developing AI-powered tooling in your product workflow.
  • •A track record of improving activation or retention metrics.
  • •Strong analytical and experimentation skills, comfortable with ambiguity.
  • •Experience collaborating across Product, Marketing, and CX.
Experience:SaaSSelf-serveProduct-led growthAI tooling
Skills:Customer empathyExperimentationClear communicationOwnership without egoAnalytical thinking

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor