Enterprise Customer Success Manager (Japanese speaker)

Canonical
APAC
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer-facing skills","Presentation","Team collaboration","Process improvement","Customer advocacy"]

Own an assigned portfolio of enterprise customers across APAC, building trust and reducing churn by aligning customer objectives with Canonical’s products and services. Onboard new customers, coordinate cross-functional engagements, and run disciplined weekly business reviews to surface blockers and drive resolution. Serve as a customer advocate to influence roadmaps and improve satisfaction, using reactive tickets and multi-customer campaigns to support renewals and growth.

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Canonical
Canonical
7 months ago

Enterprise Customer Success Manager (Japanese speaker)

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Last checked: 10 hours agoStatus: Live

Job Summary

Own an assigned portfolio of enterprise customers across APAC, building trust and reducing churn by aligning customer objectives with Canonical’s products and services. Onboard new customers, coordinate cross-functional engagements, and run disciplined weekly business reviews to surface blockers and drive resolution. Serve as a customer advocate to influence roadmaps and improve satisfaction, using reactive tickets and multi-customer campaigns to support renewals and growth.
Location: APAC
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard new customers and introduce them to Canonical products and support processes.
  • •Coordinate complex projects with developers, IT managers, and decision makers across industries.
  • •Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans.
  • •Manage a customer portfolio in a geographic region to identify growth opportunities and renewal risks.
  • •Run weekly customer and business reviews, prioritizing blockers and driving resolution through product and engineering teams, while also handling reactive ticket requests and campaign management.

Pay and Benefits

Perks:Learning BudgetAnnual Bonus

Key Requirements

  • •Native Japanese level required with excellent command of English (mandatory).
  • •Minimum 5 years of work experience with a strong IT background and exposure to at least one: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
  • •Impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies.
  • •Experience building and improving internal processes while maintaining timely delivery on customer-related projects.
  • •Knowledge of agile methodologies.
Experience:5+ yearsCloudData centre infrastructureOpen sourceITEnterprise customer success
Skills:Customer-facing skillsPresentationTeam collaborationProcess improvementCustomer advocacy
Languages:JapaneseEnglish
Tech Stack:Ubuntu ProMAASLandscapeOpenstackCephKubernetesLinux OSData applicationsStorageCloud computingNetworkingSecurityMigrationIoTSalesforceJiraCRMsAgile

Company Brief

Canonical
Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: London, United Kingdom
Founded: 2004
WebsiteLinkedIn