Associate Technical Success Manager

Qdrant
United States, San Francisco
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Stakeholder management","Trusted advisory","Communication","Problem-solving","Project coordination"]

Own the post-sale technical relationship for Qdrant’s most strategic customers, coordinating with Solutions Architects, Forward Deployed Engineers, and Support to deliver successful implementations. Drive adoption and value of semantic search, agentic AI, and RAG by managing technical health, running architecture reviews, and aligning stakeholders across multiple projects. Serve as a long-term trusted advisor, aggregate feedback to shape the roadmap, and escalate critical issues during high-stakes deployments.

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FursaFursa
Qdrant
Qdrant
3 months ago

Associate Technical Success Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the post-sale technical relationship for Qdrant’s most strategic customers, coordinating with Solutions Architects, Forward Deployed Engineers, and Support to deliver successful implementations. Drive adoption and value of semantic search, agentic AI, and RAG by managing technical health, running architecture reviews, and aligning stakeholders across multiple projects. Serve as a long-term trusted advisor, aggregate feedback to shape the roadmap, and escalate critical issues during high-stakes deployments.
Location: United States, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical point of contact post-sale, coordinating Solutions Architects, Forward Deployed Engineers, and Support to execute projects.
  • •Guide customers through implementation to effectively use Vector Search to solve real-world problems and achieve business goals.
  • •Manage expectations across multiple customer projects by mapping customer timelines to internal engineering resources and aligning stakeholders.
  • •Conduct regular technical health checks and architecture reviews to identify bottlenecks, suggest optimizations, and maximize product usage.
  • •Aggregate customer technical feedback and act as escalation manager for critical issues; help shape and prioritize the Engineering and Product roadmap.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •3+ years of experience in a customer-facing technical delivery role.
  • •Proven ability to manage complex, multi-stakeholder technical projects and keep them on track without direct authority.
  • •Understanding of the ML lifecycle, data pipelines, and core concepts of search/retrieval systems.
  • •Ability to translate complex technical blockers into business impact for executives while communicating with developers.
  • •Nice to have: experience with Kubernetes and cloud-native ecosystems (AWS, GCP, Azure) and search technologies (Elasticsearch, Solr, Pinecone, Milvus, or Qdrant).
Experience:3+ yearsCustomer-facing technical deliveryMachine learningVector searchRAGAgentic AI
Skills:Stakeholder managementTrusted advisoryCommunicationProblem-solvingProject coordination
Tech Stack:Vector SearchRAGAgentic AIKubernetesAWSGCPAzureElasticsearchSolrPineconeMilvusQdrantML lifecycleData pipelinesSearch/retrieval systems

Company Brief

Qdrant
Develops an open-source, high-performance vector search engine and managed vector database to power semantic search, retrieval-augmented generation, and other AI applications at scale for enterprise customers.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Berlin, Germany
Founded: 2021
Glassdoor
Glassdoor: 3.4
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