Service Engineer

Stanley Black & Decker
Japan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Communication","Business understanding","Customer service"]

Support assigned customer groups by analyzing requirements, goals, and product usage, then implementing defined solutions and strategies. Troubleshoot and document customer issues such as billing, product application, delivery, and quality. Deliver product and feature training, provide implementation status updates, and escalate customer, process, and product issues as needed. Create and maintain customer status and management reports while ensuring smooth, high-quality customer outcomes.

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Stanley Black & Decker
Stanley Black & Decker
2 months ago

Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support assigned customer groups by analyzing requirements, goals, and product usage, then implementing defined solutions and strategies. Troubleshoot and document customer issues such as billing, product application, delivery, and quality. Deliver product and feature training, provide implementation status updates, and escalate customer, process, and product issues as needed. Create and maintain customer status and management reports while ensuring smooth, high-quality customer outcomes.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide customer service for assigned customer groups and product areas.
  • •Analyze customer needs and implement defined solutions and strategies.
  • •Troubleshoot and document customer issues (e.g., billing, product application, delivery, quality).
  • •Conduct product and feature training, including new product release information.
  • •Report and update customers on implementation status; escalate issues and maintain customer status/management reports.

Key Requirements

  • •Possess advanced specialized knowledge and the ability to execute complex processes in the role.
  • •Analyze situations and solve issues spanning multiple functions using specified guidelines.
  • •Explain complex information and the rationale behind adopted processes.
  • •Understand key business drivers and leverage that knowledge to execute operations effectively.
  • •Provide customer service for assigned customer groups and product areas.
Skills:Problem-solvingCommunicationBusiness understandingCustomer service

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website