Stanley Black & Decker

2 weeks ago

Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Work with assigned customer groups to ensure smooth adoption of products and services. Prepare, troubleshoot, and document customer issues (including billing, application, delivery, and quality), and deliver product/feature training for new releases. Track and update implementation status through customer and management reports, escalate customer and process questions appropriately, and maintain accurate account records to support successful customer outcomes.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide customer service for assigned customer groups and product areas.
•Analyze customer requirements, goals, and product usage to implement defined solutions and strategies.
•Troubleshoot and document specific customer issues such as billing, product application, delivery, and quality.
•Conduct product and feature training for customers, including new product release information.
•Create, update, and maintain customer status and management reports; provide implementation updates and escalate issues appropriately.

Key Requirements

•Possess advanced specialized knowledge and the ability to execute complex role processes.
•Analyze situations and resolve issues spanning multiple functions using provided guidelines.
•Explain complex operational information and the rationale behind adopted processes.
•Understand key business drivers and apply that knowledge to execute operations effectively.
•Provide customer service for assigned customer groups and product areas.

Skills:Problem-solvingCommunicationBusiness understanding

Company Brief

Stanley Black & Decker

Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website

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Stanley Black & Decker

2 weeks ago

Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide customer service for assigned customer groups and product areas.
•Analyze customer requirements, goals, and product usage to implement defined solutions and strategies.
•Troubleshoot and document specific customer issues such as billing, product application, delivery, and quality.
•Conduct product and feature training for customers, including new product release information.
•Create, update, and maintain customer status and management reports; provide implementation updates and escalate issues appropriately.

Key Requirements

•Possess advanced specialized knowledge and the ability to execute complex role processes.
•Analyze situations and resolve issues spanning multiple functions using provided guidelines.
•Explain complex operational information and the rationale behind adopted processes.
•Understand key business drivers and apply that knowledge to execute operations effectively.
•Provide customer service for assigned customer groups and product areas.

Skills:Problem-solvingCommunicationBusiness understanding

Company Brief

Stanley Black & Decker

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website