Technical Support Engineer

Alfalaval
Shanghai
Full timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Troubleshooting","Coaching","Presentation skills"]

Provide advanced technical and application support, troubleshooting, and commissioning for product/service needs. Coach customers and internal teams on product technology, and train service engineers through hands-on sessions and technical programmes. Handle helpdesk and direct technical support, investigate failures, and contribute field input to product and services development, including repair methods and technical instructions. Collaborate with sales to explain complex customer claims and prepare presentations.

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FursaFursa
Alfalaval
Alfalaval
9 hours ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide advanced technical and application support, troubleshooting, and commissioning for product/service needs. Coach customers and internal teams on product technology, and train service engineers through hands-on sessions and technical programmes. Handle helpdesk and direct technical support, investigate failures, and contribute field input to product and services development, including repair methods and technical instructions. Collaborate with sales to explain complex customer claims and prepare presentations.
Location: Shanghai
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead and execute advanced technical and application service, advanced troubleshooting, and commissioning.
  • •Provide expertise and coaching in the relevant product technology area.
  • •Train Graduated Service Engineers and Senior Service Engineers during hands-on work.
  • •Deliver technical support including troubleshooting and failure investigations via helpdesk and direct support.
  • •Provide field input to product and services development, including repair methods and technical instructions.

Key Requirements

  • •3–5 years of experience with a marine engineer background.
  • •Heat Product skill; not EGC/IGS only but also boiler experience.
  • •Lead advanced troubleshooting and commissioning as part of technical support delivery.
  • •Communicate effectively to handle and explain customer claims, including with the sales department.
  • •Fluent English and ability to prepare PPT and presentations.
Experience:3-5 yearsMarine engineering
Skills:CommunicationTroubleshootingCoachingPresentation skills
Languages:English
Tech Stack:Heat ProductBoilerPPT

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn