PhonePe

1 day ago

Cluster Collections Manager- Vadodara (Gujarat)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and manage a cluster collections team, partnering with collection executives and third-party recovery agencies to drive targets. Own portfolio delinquency rates and recovery of overdue payments, monitoring KPIs like resolution rates and delinquency buckets. Develop and execute cluster-specific collections strategies using performance data, ensure strict adherence to SOPs and regulatory guidelines, and present daily/regular reporting on portfolio health, challenges, and solutions.

Location: Vadodara, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies.
•Drive collections for the assigned cluster by monitoring KPIs such as resolution rates and delinquency buckets.
•Take ownership of portfolio delinquency rates and recovery of overdue payments; control roll rates and reduce bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies based on overdue account nature and portfolio health.
•Ensure compliance with collections processes/SOPs and regulatory guidelines; conduct reporting and analysis of delinquent portfolio performance.

Pay and Benefits

Perks:Health InsuranceLife InsuranceRelocationPf ContributionEducation Assistance

Key Requirements

•Graduate with at least 5 years of experience in collections.
•Minimum 1–2 years in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or fintech is highly preferred.
•Strong ability to lead and motivate a team.
•Excellent decision-making and ability to work effectively under pressure with proactive communication.

Experience:5+ yearsCollectionsFintechNBFCBanking

Education:Bachelor's

Skills:LeadershipCommunicationDecision-makingCoachingResults-orientation

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn

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PhonePe

1 day ago

Cluster Collections Manager- Vadodara (Gujarat)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Vadodara, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies.
•Drive collections for the assigned cluster by monitoring KPIs such as resolution rates and delinquency buckets.
•Take ownership of portfolio delinquency rates and recovery of overdue payments; control roll rates and reduce bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies based on overdue account nature and portfolio health.
•Ensure compliance with collections processes/SOPs and regulatory guidelines; conduct reporting and analysis of delinquent portfolio performance.

Pay and Benefits

Perks:Health InsuranceLife InsuranceRelocationPf ContributionEducation Assistance

Key Requirements

•Graduate with at least 5 years of experience in collections.
•Minimum 1–2 years in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or fintech is highly preferred.
•Strong ability to lead and motivate a team.
•Excellent decision-making and ability to work effectively under pressure with proactive communication.

Experience:5+ yearsCollectionsFintechNBFCBanking

Education:Bachelor's

Skills:LeadershipCommunicationDecision-makingCoachingResults-orientation

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn