Customer Service Specialist

Thales
Portugal
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Teamwork","Problem-solving","Adaptability","Customer focus"]

Join the Customer Service team in a Shared Service Center supporting finance and accounting activities across multiple countries. You’ll handle customer inquiries via calls and email, create and manage tickets in ServiceNow, and resolve questions using ERP information for right-first-time outcomes. The role also includes building relationships with customers, suppliers, and internal teams, participating in continual service improvement, and following group financial policies and procedures.

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FursaFursa
Thales
Thales
3 days ago

Customer Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join the Customer Service team in a Shared Service Center supporting finance and accounting activities across multiple countries. You’ll handle customer inquiries via calls and email, create and manage tickets in ServiceNow, and resolve questions using ERP information for right-first-time outcomes. The role also includes building relationships with customers, suppliers, and internal teams, participating in continual service improvement, and following group financial policies and procedures.
Location: Portugal
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide outstanding customer service proactively and reactively via calls, emails, and other channels.
  • •Create, document, and manage customer tickets in ServiceNow, ensuring queries are properly recorded and routed.
  • •Resolve customer questions and issues efficiently using available ERP information to achieve right-first-time resolution.
  • •Build and nurture strong relationships with customers, suppliers, and internal teams.
  • •Participate in continual service improvement initiatives and adhere to financial policies and procedures.

Key Requirements

  • •Bachelor’s or Master’s degree.
  • •Proven experience in a Customer Service role within a complex matrix organization.
  • •Background or experience in Finance or related fields is an advantage.
  • •Proficient in MS Office and comfortable using various IT tools.
  • •Advanced knowledge of English (mandatory); fluency in German or French is valued.
Skills:TeamworkProblem-solvingAdaptabilityCustomer focus
Languages:EnglishGermanFrench
Tech Stack:ServiceNowERPMS Office

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn