Senior Manager, Product Design - (Logistics, Service Efficiency)

Delivery Hero
Berlin
Workplace: HybridFull timeFunction: Supply Chain & LogisticsSkills: ["Leadership","Coaching","Storytelling","Stakeholder management","Communication"]

Lead the UX design team for an Efficient Service Tribe within the Service Productline, shaping fast, seamless support experiences for customer service agents globally. Own UX across three critical domains, managing a hybrid team of ~5 designers across squads in Berlin and Singapore. Drive design strategy, delivery, and quality across discovery to validation, and help the organization adapt design best practices for an evolving AI landscape.

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Delivery Hero
Delivery Hero
2 days ago

Senior Manager, Product Design - (Logistics, Service Efficiency)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead the UX design team for an Efficient Service Tribe within the Service Productline, shaping fast, seamless support experiences for customer service agents globally. Own UX across three critical domains, managing a hybrid team of ~5 designers across squads in Berlin and Singapore. Drive design strategy, delivery, and quality across discovery to validation, and help the organization adapt design best practices for an evolving AI landscape.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and grow a world-class product design team, mentoring senior ICs and design leads.
  • •Drive design strategy and product vision across three core domains in the Efficient Service Tribe.
  • •Oversee UX delivery from discovery through prototyping, validation, and delivery for agent-facing platforms.
  • •Define best practices for responsibly integrating AI-powered features and automation into agent workflows.
  • •Own Product KPIs and OKRs related to user experience and align with product and business goals.

Pay and Benefits

Perks:Learning BudgetEquityLife InsurancePensionGym Membership

Key Requirements

  • •5+ years of product design leadership with proven success managing a large multidisciplinary team.
  • •Proven coaching and developing senior individual contributors and design leads.
  • •Experience adapting design organizations for an AI landscape, including automation, machine learning interfaces, or large language models.
  • •Deep understanding of UX principles, user research, content strategy, and design systems.
  • •Experience designing complex enterprise software for customer service agents, with strong empathy for end-users.
Experience:AIMachine learningEnterprise softwareCustomer service
Skills:LeadershipCoachingStorytellingStakeholder managementCommunication
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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