Google IT Support Engineer

HelloFresh
Manila
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Problem-solving","Collaboration","Time management"]

Role focuses on being the primary escalation point for Google Workspace-related issues, troubleshooting complex user problems, and improving IT operations through documentation, SOP improvements, and third-party vendor coordination, while managing security settings and data restoration tasks to support business productivity and user satisfaction.

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HelloFresh
HelloFresh
4 months ago

Google IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Role focuses on being the primary escalation point for Google Workspace-related issues, troubleshooting complex user problems, and improving IT operations through documentation, SOP improvements, and third-party vendor coordination, while managing security settings and data restoration tasks to support business productivity and user satisfaction.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Serve as the primary technical escalation point for all L2 queries related to Google Workspace suite, including Gmail, Drive, Calendar, and other core services.
  • •Troubleshoot, investigate, and resolve complex user issues, ensuring timely and effective solutions.
  • •Write and maintain clear technical documentation for end-users and internal IT administrators; analyze ticket data to propose process improvements.
  • •Escalate critical issues to third-party vendor support (e.g., Google) to ensure resolution; handle data management tasks like restoring deleted emails and transferring file ownership.
  • •Manage security settings, including delegated administrators and domain-wide delegation, to ensure compliance with company policies.

Pay and Benefits

Perks:Medical CoverageLife InsuranceLeave BenefitsLearning BudgetAnnual Bonus

Key Requirements

  • •In-depth knowledge of the Google Workspace Admin Console and managing user accounts, groups, and organizational units
  • •Expertise in Google Workspace Services (Gmail, Drive, Calendar, Sites) and their sharing/IAM settings
  • •Domain & Email Configuration: DNS (SPF, DKIM, DMARC), email routing, IMAP/SMTP
  • •Professional Workspace Administrator Certification (required)
  • •Strong problem-solving and communication skills, with the ability to explain technical information clearly to non-technical audiences
Skills:CommunicationProblem-solvingCollaborationTime management
Certifications:Professional Workspace Administrator Certification
Languages:English
Tech Stack:Google WorkspaceGmailDriveCalendarSitesDNSIMAPSMTP

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn