Client Support Specialist (Workplaces - B2B)

Clipboard Health
Jamaica
Workplace: RemoteFull timeUSD 12,000 - 18,000Function: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focus","Ownership"]

Join a remote B2B client support role delivering fast, empathetic assistance to workplace customers across voice and email. Proactively resolve shift, payment, and platform issues; collaborate with Billing, Account Management, and Worker Operations; build product expertise to reduce churn and improve operations for a fast-growing marketplace serving hundreds of partners.

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Clipboard Health
Clipboard Health
7 months ago

Client Support Specialist (Workplaces - B2B)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join a remote B2B client support role delivering fast, empathetic assistance to workplace customers across voice and email. Proactively resolve shift, payment, and platform issues; collaborate with Billing, Account Management, and Worker Operations; build product expertise to reduce churn and improve operations for a fast-growing marketplace serving hundreds of partners.
Location: Jamaica
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
  • •Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time.
  • •Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
  • •Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
  • •Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

Pay and Benefits

Salary: USD 12,000 - 18,000
Perks:Remote Work

Key Requirements

  • •Must-have skills include clear, professional English communication (spoken and written).
  • •Proactive problem-solving mindset with the ability to troubleshoot and provide long-term solutions.
  • •Customer-centric mindset and ownership of customer issues.
  • •Ability to work in a voice-based role with handling emails as needed.
  • •Willingness to collaborate cross-functionally with teams such as Billing, Account Management, and Worker Operations.
Experience:On-demand marketplaceWorkplace services
Skills:CommunicationProblem-solvingCustomer-focusOwnership
Languages:English
Tech Stack:ZendeskClipboard Health portal

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor