Customer On-Site - Laredo, TX

Traba
United States
Workplace: OnsiteFull timeUSD 14 - 18 hourlyFunction: Software EngineeringExperience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Interpersonal","Bilingual","Customer-facing","Problem-solving"]

Serve as the on-site liaison between Traba’s workforce and the client’s leadership, providing operational oversight to drive service delivery in a fast-paced warehouse/manufacturing setting. You’ll manage worker support, onboarding and scheduling, ensure clear communication between workers, site supervisors, and Traba Ops, and handle incident escalation while upholding a professional customer-facing presence.

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FursaFursa
Traba
Traba
3 months ago

Customer On-Site - Laredo, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the on-site liaison between Traba’s workforce and the client’s leadership, providing operational oversight to drive service delivery in a fast-paced warehouse/manufacturing setting. You’ll manage worker support, onboarding and scheduling, ensure clear communication between workers, site supervisors, and Traba Ops, and handle incident escalation while upholding a professional customer-facing presence.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
  • •On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
  • •Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
  • •Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
  • •Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.

Pay and Benefits

Salary: USD 14 - 18 hourly
Perks:Annual Bonus

Key Requirements

  • •High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • •Bilingual (English & Spanish) required.
  • •1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
  • •Strong interpersonal, verbal, and written communication skills (email and in-person).
  • •Professional demeanor and ability to represent Traba with both workers and client stakeholders.
Experience:1-2 yearsWarehouseManufacturingStaffingOn-site coordinationCustomer-facing
Education:High School
Skills:CommunicationInterpersonalBilingualCustomer-facingProblem-solving
Languages:EnglishSpanish

Company Brief

Traba
Provides a platform to hire, pay, and manage hourly and flexible workers, combining time tracking, payroll, and compliance tools to simplify workforce management for companies that rely on contingent labor.
Industry: HR Tech
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