Front Desk Agent

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Communication","Attention to detail","Professionalism","Problem-solving"]

Check in and check out hotel guests in a friendly, caring manner while following Kempinski, LQA, and Forbes standards. Register guests, assign rooms, handle special requests, process payments and invoices, and manage front office cashiers’ transactions including foreign currency exchange and cash balancing. Answer guest questions by phone or in person, coordinate with housekeeping on room status updates, and maintain strong knowledge of reservations, products, services, and daily hotel activities.

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Kempinski
Kempinski
3 days ago

Front Desk Agent

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Last checked: 1 hour agoStatus: Live

Job Summary

Check in and check out hotel guests in a friendly, caring manner while following Kempinski, LQA, and Forbes standards. Register guests, assign rooms, handle special requests, process payments and invoices, and manage front office cashiers’ transactions including foreign currency exchange and cash balancing. Answer guest questions by phone or in person, coordinate with housekeeping on room status updates, and maintain strong knowledge of reservations, products, services, and daily hotel activities.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Check in arriving guests and check out departing guests according to Kempinski procedures and Forbes/LQA standards.
  • •Register guests, assign rooms, accommodate special requests, and use suggestive selling to promote rooms and hotel services.
  • •Process check-out procedures: handle last-minute charges, receive payments, settle guest accounts, and provide invoice copies.
  • •Handle front office cashier transactions including posting charges, exchanging foreign currency, and balancing cash floats at shift end.
  • •Answer guest requests and questions (phone or in person), provide/receive information, coordinate with housekeeping on early check-ins/late check-outs, and maintain product and service knowledge.

Key Requirements

  • •Provide friendly, caring guest check-in and check-out according to Kempinski, LQA, and Forbes standards.
  • •Ensure LQA results stay above 85%.
  • •Use working knowledge of room reservation procedures to register guests and assign rooms.
  • •Verify guests’ method of payment and follow established credit-checking procedures or refer cash handling payments to cashiers.
  • •Coordinate room status updates with housekeeping and help handle guest requests, messages, safe deposit box issuance, and complaints when needed.
Skills:Customer serviceCommunicationAttention to detailProfessionalismProblem-solving

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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