Customer Assistant, Team Leader

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 14.58+ hourlyFunction: Administration & Executive AssistanceSkills: ["Leadership","Stakeholder management","Customer service","Communication"]

Lead Partners in a John Lewis shop to deliver exceptional, Partner-led customer service while shaping the store’s customer experience. Drive operational excellence through a heads-up approach, efficient recovery, visual merchandising, accurate ticketing, and product availability. Inspire and guide Partners, use tools to match labour to demand, and support the shop leadership team to meet changing customer needs in a safe and legal way.

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Waitrose & Partners
Waitrose & Partners
8 hours ago

Customer Assistant, Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead Partners in a John Lewis shop to deliver exceptional, Partner-led customer service while shaping the store’s customer experience. Drive operational excellence through a heads-up approach, efficient recovery, visual merchandising, accurate ticketing, and product availability. Inspire and guide Partners, use tools to match labour to demand, and support the shop leadership team to meet changing customer needs in a safe and legal way.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver a great customer experience by ensuring customers receive positive interactions with Partners.
  • •Ensure operational tasks are completed with a heads-up approach, with Partners looking out for customers’ needs.
  • •Use systems, tools, and resources to deploy labour to match customer and operational requirements.
  • •Champion key differentiators by encouraging Partners to share knowledge with each other and customers.
  • •Drive excellent in-store standards (recovery, visual merchandising, cleanliness, accurate ticketing, and product availability).

Pay and Benefits

Salary: GBP 14.58 hourly

Key Requirements

  • •Consistently deliver amazing customer service personally.
  • •Demonstrable people and leadership skills.
  • •Experience working in a customer-facing environment.
  • •A strong understanding of retail and how to maximise commercial success.
  • •Effective stakeholder management when working with third parties and the wider John Lewis Partnership.
Experience:Retail
Skills:LeadershipStakeholder managementCustomer serviceCommunication
Tech Stack:Retail systemsLabour resource toolsVisual merchandising tools

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn