HR Helpdesk Specialist - HR Operations (Third-party Associate)

ByteDance
Kuala Lumpur
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Service-oriented","Adaptability","Collaboration","Patience","Confidentiality"]

Help employees with HR-related questions through the HR on Call helpdesk, providing timely, accurate, and professional responses. Triage and log inquiries in the HR on Call ticket system, conduct research for complex cases, and support HR Policy training locally or globally. Maintain and enhance the EHD knowledge base in Lark, assist SMEs, ensure service continuity during peak periods, and contribute to HR operations process and systems improvements.

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FursaFursa
ByteDance
ByteDance
1 month ago

HR Helpdesk Specialist - HR Operations (Third-party Associate)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Help employees with HR-related questions through the HR on Call helpdesk, providing timely, accurate, and professional responses. Triage and log inquiries in the HR on Call ticket system, conduct research for complex cases, and support HR Policy training locally or globally. Maintain and enhance the EHD knowledge base in Lark, assist SMEs, ensure service continuity during peak periods, and contribute to HR operations process and systems improvements.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a Non-CN Mainland HR Policy Specialist, responding to employee queries via the HR on Call system.
  • •Handle multiple tickets and contact channels simultaneously, ensuring timely and accurate responses.
  • •Research and escalate complex or individualized inquiries to next-level HR support or the right SME.
  • •Analyze, categorize, and log inquiries with case tagging and explanations in the HR on Call ticket system.
  • •Support the EHD knowledge base in Lark and help ensure service continuity by extending support hours during peak periods and contributing to process improvements.

Key Requirements

  • •Bachelor’s degree or above in Human Resources, Industrial-Organizational Psychology, Communications, Business, or a related field.
  • •At least 1 year of HR experience in a Shared Service Center, Employee Helpdesk, or Service Desk in APAC countries.
  • •Experience handling employee queries and tickets in a helpdesk/shared service environment, preferably in tech or BPO.
  • •Proficiency with Microsoft Office tools and experience with HR systems; Workday is highly desirable.
  • •Service-oriented mindset with the ability to adapt under tight deadlines, learn quickly, and maintain discretion and confidentiality.
Experience:1+ years
Education:Bachelor's
Skills:Service-orientedAdaptabilityCollaborationPatienceConfidentiality
Tech Stack:LarkHR on CallMicrosoft OfficeWorkday

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn