Store Manager_KLCC

Samsonite
Malaysia
Workplace: OnsiteFull timeFunction: OtherExperience: 5-7 yearsSkills: ["Leadership","Communication","Interpersonal skills","Problem-solving","Ethical conduct"]

Lead store operations to meet and exceed personal sales targets and store KPIs (conversion rate, AUR, UPT, and client data capture). Drive day-to-day performance through team leadership, clear task delegation, coaching/roleplay, and recruiting to maintain bench strength and succession planning. Ensure inventory integrity via stock counts, discrepancy resolution, and receiving/price tagging accuracy. Uphold visual merchandising standards, deliver exceptional luxury client service, and manage schedules, timecards, payroll, and compliance.

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FursaFursa
Samsonite
Samsonite
1 day ago

Store Manager_KLCC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead store operations to meet and exceed personal sales targets and store KPIs (conversion rate, AUR, UPT, and client data capture). Drive day-to-day performance through team leadership, clear task delegation, coaching/roleplay, and recruiting to maintain bench strength and succession planning. Ensure inventory integrity via stock counts, discrepancy resolution, and receiving/price tagging accuracy. Uphold visual merchandising standards, deliver exceptional luxury client service, and manage schedules, timecards, payroll, and compliance.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Meet and exceed individual and store baseline goals for personal sales and store KPI metrics (conversion rate, AUR, UPT, client data capture).
  • •Lead, coach, and develop the team using roleplay and training content; provide clear feedback on strengths, goals, and opportunities.
  • •Plan and execute store strategies, manage daily operations, and ensure compliance with company policies and procedures.
  • •Maintain inventory integrity through daily/weekly/monthly stock counts, discrepancy resolution within 48 hours, and monitoring receiving/price tagging accuracy.
  • •Ensure excellent client service and store experience by enforcing visual guidelines and resolving challenges using sound judgment and teamwork.

Key Requirements

  • •Minimum 5–7 years experience leading a team in fashion or luxury brands retail sales.
  • •Proven sales achievement in fashion or luxury brands markets, including success meeting sales goals and KPIs.
  • •Strong integrity and ability to lead by example, with a self-driven “Can-Do” attitude.
  • •Excellent leadership, interpersonal, and communication skills, including being calm and able to deescalate situations.
  • •Good command of spoken English, Malay and Mandarin, plus strong PC skills (MS Office) and retail POS system experience.
Experience:5-7 yearsFashionLuxury brandsRetail salesClienteling
Skills:LeadershipCommunicationInterpersonal skillsProblem-solvingEthical conduct
Languages:EnglishMalayMandarin
Tech Stack:MS OfficeRetail POS system

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn