L1 Network Support Engineer with CCNA

NTT
Prague
Workplace: HybridFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Planning","Communication","Active listening","Adaptability","Resilience"]

Provide L1 networking managed services to keep client IT infrastructure and systems running. Monitor client environments to detect errors early, investigate first-line incidents, and resolve or escalate issues using approved procedures and ITSM processes. Handle requests via phone, ITSM tickets, or chat, including maintenance activities like patching and configuration changes and supporting smooth shift handovers. Contribute to incident optimization, automation opportunities, and knowledge updates.

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FursaFursa
NTT
NTT
2 weeks ago

L1 Network Support Engineer with CCNA

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Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1 networking managed services to keep client IT infrastructure and systems running. Monitor client environments to detect errors early, investigate first-line incidents, and resolve or escalate issues using approved procedures and ITSM processes. Handle requests via phone, ITSM tickets, or chat, including maintenance activities like patching and configuration changes and supporting smooth shift handovers. Contribute to incident optimization, automation opportunities, and knowledge updates.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions to catch errors before or as soon as they occur.
  • •Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfillment.
  • •Provide support through telephonic, ITSM ticket, or chat channels while ensuring efficient resolution and proper escalation when needed.
  • •Execute maintenance activities such as patching and configuration changes, and support shift handovers for continuous service.
  • •Identify optimization opportunities (reducing recurring incidents, automation possibilities, and process improvements) and update or share knowledge.

Key Requirements

  • •Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper Virtual, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches.
  • •Knowledge of common routing protocols such as BGP, OSPF, and EIGRP.
  • •Highly disciplined ticket handling, following defined SOPs and acting promptly on day-to-day needs.
  • •Good understanding of ITSM tools and ITSM processes, and using knowledge articles to resolve tickets where possible.
  • •A bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's
Skills:PlanningCommunicationActive listeningAdaptabilityResilience
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASrISrCisco ACSISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn