Account Manager SMB Italy

Delivery Hero
Milan
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Problem-solving","Data-driven","Analytical","Organized","Time management"]

Own and grow relationships with top restaurant partners, using data and industry knowledge to advise them and improve performance. Consistently communicate, understand partner goals and challenges, and analyze data to drive operational excellence, growth, and profitability. Lead revenue growth through promotions, marketing activations, and menu optimization, while partnering cross-functionally with Marketing, Operations, Finance, and Customer Service to deliver customized solutions.

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Delivery Hero
Delivery Hero
19 hours ago

Account Manager SMB Italy

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Last checked: 36 minutes agoStatus: Live

Job Summary

Own and grow relationships with top restaurant partners, using data and industry knowledge to advise them and improve performance. Consistently communicate, understand partner goals and challenges, and analyze data to drive operational excellence, growth, and profitability. Lead revenue growth through promotions, marketing activations, and menu optimization, while partnering cross-functionally with Marketing, Operations, Finance, and Customer Service to deliver customized solutions.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build, manage, and grow long-term relationships with restaurant partners through consistent, proactive communication.
  • •Understand partners’ business goals and challenges and provide strategic guidance and support.
  • •Analyze and manipulate partner data to drive operational excellence, growth, and profitability.
  • •Drive rapid revenue growth via smart promotions, high-impact marketing activations, and menu optimization.
  • •Take ownership of partner revenue performance and collaborate cross-functionally to deliver customized solutions.

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Health InsuranceGym MembershipRemote WorkParental Leave

Key Requirements

  • •Up to 2-3 years of experience in high-performance sales, account management, or business consultancy.
  • •Native level of Italian is required; proficiency in English is required.
  • •Proven track record of exceeding KPIs with timely execution and ambitious goal pursuit.
  • •Strong problem-solving and analytical approach using details and data.
  • •Good knowledge of internal tools such as Google Suite; Salesforce is a plus.
Experience:FMCGTechFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration
Skills:Problem-solvingData-drivenAnalyticalOrganizedTime management
Languages:ItalianEnglish
Tech Stack:Google suiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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