Conversational Designer, APAC

Cresta
Australia
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Stakeholder management","Project ownership","Cross-functional coordination","Risk mitigation"]

Lead end-to-end conversational AI delivery across APAC as Cresta’s founding Conversational Design expert. Own discovery through deployment and post-launch optimization for voice and chat virtual agents, including requirements gathering, solution design, QA, and model tuning. Collaborate with cross-functional ML, DS, Engineering, Product, and Customer Success teams, advise enterprise customers during implementation, and enable customers to independently build and QA models using Cresta Opera.

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FursaFursa
Cresta
Cresta
2 days ago

Conversational Designer, APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead end-to-end conversational AI delivery across APAC as Cresta’s founding Conversational Design expert. Own discovery through deployment and post-launch optimization for voice and chat virtual agents, including requirements gathering, solution design, QA, and model tuning. Collaborate with cross-functional ML, DS, Engineering, Product, and Customer Success teams, advise enterprise customers during implementation, and enable customers to independently build and QA models using Cresta Opera.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization.
  • •Manage multiple concurrent customer implementations, balancing timelines, priorities, and stakeholder expectations.
  • •Serve as a founding regional expert in conversational design by shaping scalable delivery frameworks and best practices for international customers.
  • •Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases.
  • •Lead model maintenance and performance tuning to ensure ongoing quality and measurable impact, and deliver Opera Enablement to help customers independently build and QA their models.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveHome OfficeWellness Stipend

Key Requirements

  • •2+ years of experience in conversational design, conversational AI, bot development, or related fields.
  • •Demonstrated project management experience managing multiple complex workstreams simultaneously.
  • •Ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment.
  • •Experience presenting complex solutions to enterprise stakeholders, including executive audiences.
  • •Experience working directly with enterprise customers in implementation, consulting, or delivery roles.
Experience:2+ yearsConversational AIBot development
Skills:CommunicationStakeholder managementProject ownershipCross-functional coordinationRisk mitigation
Tech Stack:Conversational AIVirtual agentsVoiceChatFlow-based architecturesPrompt engineeringHybrid architecturesCresta OperaDialogflow CX

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn