Front Office Agent (Night Agent)

Kempinski
Al Khobar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: []

Check in and check out hotel guests in a friendly, caring manner following Kempinski procedures and LQA standards, ensuring LQA results stay above 85%. Register guests, assign rooms, handle special requests, and support room-reservation and payment/credit-check procedures. Process guest departures, settle accounts, provide invoices, exchange foreign currency, and coordinate room status updates with housekeeping while delivering professional guest support by phone or in person.

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Kempinski
Kempinski
3 days ago

Front Office Agent (Night Agent)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Check in and check out hotel guests in a friendly, caring manner following Kempinski procedures and LQA standards, ensuring LQA results stay above 85%. Register guests, assign rooms, handle special requests, and support room-reservation and payment/credit-check procedures. Process guest departures, settle accounts, provide invoices, exchange foreign currency, and coordinate room status updates with housekeeping while delivering professional guest support by phone or in person.
Location: Al Khobar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Check in arriving guests and check out departing guests according to Kempinski procedures and LQA standards.
  • •Ensure LQA results are above 85%.
  • •Register guests, assign rooms, accommodate special requests, assist with registration cards, and use suggestive selling to promote hotel services.
  • •Process guest departures: handle check-out procedures, inquire about last-minute charges, receive payment, settle guest accounts, and provide invoice copies.
  • •Handle front office cashier transactions including posting charges, exchanging foreign currency, balancing the cash float, answering guest questions by phone or in person, and coordinating room status updates with housekeeping.

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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