Dust

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own the full customer lifecycle for Key & Strategic accounts, guiding long-term adoption, value realization, and expansion. Act as a trusted strategic advisor while driving AI transformation change management with executives and cross-functional stakeholders. Lead measurable outcomes through Enterprise Business Reviews, coordinate internal teams to deliver cohesive support, and serve as the voice of customers to inform product roadmap and scale Dust’s Customer Success practice.

Location: Paris, San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and optimize the full customer lifecycle for Key & Strategic accounts, driving sustained engagement and expansion through repeatable rollout plans.
•Drive organizational AI transformation as a change management partner, scaling AI adoption company-wide and evolving AI governance and best practices.
•Run Enterprise Business Reviews to realize measurable value (time saved, costs reduced, operational improvements) and drive retention and expansion.
•Orchestrate internal resources across AI Deployment Strategists, Forward-Deployed Engineers, Product, and Sales to ensure timely, cohesive customer support.
•Be the voice of customers by sharing adoption blockers and high-value use cases to shape product development, and help build scalable CS playbooks and health frameworks.

Key Requirements

•Minimum 5 years in Customer Success roles with a strong track record driving adoption, retention, and expansion for Key & Strategic customers, preferably in SaaS.
•Proven ability to build and manage C-level relationships and lead executive business reviews and multi-stakeholder adoption strategies.
•Experience driving and deploying digital adoption/enablement strategies for complex technical products, with strong plus for AI-driven products or emerging tech.
•Proven ability to lead organizational change management and transformation across long-cycle adoption journeys (6–9 months) requiring executive alignment and cross-functional coordination.
•Excellent communication skills in English and French, with strong written and presentation abilities for executive-facing deliverables.

Experience:5+ yearsSaaSEnterprise customersGenAIDigital adoptionAI-driven products

Skills:Change managementExecutive communicationStakeholder managementOwnershipAdaptability

Languages:EnglishFrench

Tech Stack:AIGenAILLMsAI governance

Company Brief

Dust

Builds customizable, enterprise AI assistants (agents) that connect to a company’s internal data and tools, enabling teams to design and deploy specialized workflows and automations without building their own foundation models.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Growth: Early Stage Startup

Funding: Series A

Headquarters: Paris, France

Founded: 2023

Glassdoor: 5.0

Website LinkedIn Glassdoor

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Dust

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Paris, San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and optimize the full customer lifecycle for Key & Strategic accounts, driving sustained engagement and expansion through repeatable rollout plans.
•Drive organizational AI transformation as a change management partner, scaling AI adoption company-wide and evolving AI governance and best practices.
•Run Enterprise Business Reviews to realize measurable value (time saved, costs reduced, operational improvements) and drive retention and expansion.
•Orchestrate internal resources across AI Deployment Strategists, Forward-Deployed Engineers, Product, and Sales to ensure timely, cohesive customer support.
•Be the voice of customers by sharing adoption blockers and high-value use cases to shape product development, and help build scalable CS playbooks and health frameworks.

Key Requirements

•Minimum 5 years in Customer Success roles with a strong track record driving adoption, retention, and expansion for Key & Strategic customers, preferably in SaaS.
•Proven ability to build and manage C-level relationships and lead executive business reviews and multi-stakeholder adoption strategies.
•Experience driving and deploying digital adoption/enablement strategies for complex technical products, with strong plus for AI-driven products or emerging tech.
•Proven ability to lead organizational change management and transformation across long-cycle adoption journeys (6–9 months) requiring executive alignment and cross-functional coordination.
•Excellent communication skills in English and French, with strong written and presentation abilities for executive-facing deliverables.

Experience:5+ yearsSaaSEnterprise customersGenAIDigital adoptionAI-driven products

Skills:Change managementExecutive communicationStakeholder managementOwnershipAdaptability

Languages:EnglishFrench

Tech Stack:AIGenAILLMsAI governance

Company Brief

Dust

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Growth: Early Stage Startup

Funding: Series A

Headquarters: Paris, France

Founded: 2023

Glassdoor: 5.0

Website LinkedIn Glassdoor