Manager I, Customer Success Manager

Samsara
Toronto
Workplace: RemoteFull timeUSD 134,172.5 - 173,635 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Relationship building","Problem-solving","Emotional intelligence"]

Manage a scaled Customer Success team for Canada (Commercial & Mid-Market), hiring and coaching CSMs and ICs covering the segment. Own the Digital Scale customer journey, run structured 1:1s and performance/risk reviews, and drive outcomes across onboarding, adoption, expansion, and renewals. Improve processes and automation using data and CS tooling, partner with Sales and cross-functional leaders, and represent the scaled customer voice to influence roadmap and policy.

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FursaFursa
Samsara
Samsara
1 day ago

Manager I, Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage a scaled Customer Success team for Canada (Commercial & Mid-Market), hiring and coaching CSMs and ICs covering the segment. Own the Digital Scale customer journey, run structured 1:1s and performance/risk reviews, and drive outcomes across onboarding, adoption, expansion, and renewals. Improve processes and automation using data and CS tooling, partner with Sales and cross-functional leaders, and represent the scaled customer voice to influence roadmap and policy.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire, onboard, and develop a high-performing team of ICs and CSMs for the Canada (Mid-Market) segment; manage individual performance
  • •Improve the Digital Scale journey for Canada by defining and executing onboarding, adoption, renewal, and health score plays
  • •Ensure measurable customer outcomes through onboarding, adoption, expansion, and renewal motions for Commercial and Mid-Market customers
  • •Drive book-of-business risk management by identifying at-risk accounts early, clarifying ownership, and documenting action plans
  • •Translate CS strategy into an operating model, standardize core processes, and use data/tooling to monitor performance and guide decisions

Pay and Benefits

Salary: USD 134,172.5 - 173,635 annually
Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •2+ years of experience managing a team
  • •Experience implementing a scaled (low touch) onboarding or account management program; SaaS experience preferred
  • •Experience with a customer success CRM such as Gainsight or Totango
  • •Strong problem-solving skills and a solutions-oriented approach
  • •Bachelor’s degree from a 4-year institution
Experience:2+ yearsSaaSCustomer success
Education:Bachelor's
Skills:LeadershipCoachingRelationship buildingProblem-solvingEmotional intelligence
Languages:English
Tech Stack:GainsightTotangoCRMProduct analyticsCS platformDigital engagement tools

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn